Customer Success Engineer

Vantage, a cloud cost visibility and optimization platform, is seeking a Customer Success Engineer to join their growing team. The company, backed by $25M in venture capital from prestigious investors like Andreessen Horowitz and Scale Venture Partners, serves notable clients including Square, Aflac, and FanDuel.

As a Customer Success Engineer, you'll be instrumental in ensuring customers receive exceptional service and maximize platform value. This customer-facing role involves technical troubleshooting, solution optimization, and process development. You'll work directly with customers through various channels while collaborating with engineering and product teams on complex issues.

The role offers competitive compensation ($85K-$115K) plus equity and comprehensive benefits. The position is hybrid-based in New York City, with the flexibility of remote work. You'll join a team of ~40 employees expected to double by 2025, offering significant growth opportunities.

Ideal candidates bring 2+ years of customer-facing technical experience, strong troubleshooting abilities, and excellent communication skills. You'll need to be adaptable, analytical, and passionate about customer success. The role includes rotating on-call duties, requiring weekend and holiday coverage when needed.

This is an excellent opportunity to join a well-funded, growing company that's making a significant impact in cloud cost management. You'll work with cutting-edge technology while helping shape the future of customer success processes at Vantage.