Product Support Engineer - Tier 1

Vasion, a growing SaaS company with over 300 employees worldwide, is seeking a Product Support Engineer - Tier 1 to join their team. This role serves as the first point of contact for internal, customer, reseller, and partner support, focusing on resolving basic product-related issues and ensuring excellent customer experiences. The position offers a flexible working environment at their global headquarters in St. George, Utah, or other offices in the UK, Germany, and Lehi, Utah.

The ideal candidate will have at least one year of tech industry customer service experience and strong technical foundations in Windows, Mac, and Linux environments. They'll be responsible for troubleshooting software issues, maintaining documentation, and contributing to the knowledge base while working closely with various teams to ensure customer satisfaction.

This role offers an excellent opportunity for professional growth in a company committed to digital transformation. The position comes with comprehensive benefits including flexible work arrangements, competitive pay, 401k matching, and various wellness support programs. Vasion's culture is built on core values of ownership, candor, relationship building, and effective communication.

The company provides a dynamic work environment with modern office amenities and emphasizes work-life balance through flexible PTO and parental leave policies. This role is perfect for someone who enjoys problem-solving, has strong communication skills, and wants to be part of an award-winning customer support team while contributing to the company's mission of making digital transformation accessible to everyone.