Product Support Engineer - Tier 1

Vasion, a growing SaaS company with 300+ employees globally, is seeking a Product Support Engineer - Tier 1 to join their team. This role serves as the first point of contact for internal, customer, reseller, and partner support, focusing on resolving basic product-related issues and managing escalations when needed. The position offers a flexible work environment with locations in St. George and Lehi, Utah.

The ideal candidate will have at least one year of technical customer service experience and strong knowledge of various operating systems including Windows, Mac, and Linux. They'll need to demonstrate excellent communication skills, both written and verbal, as they'll be interfacing directly with customers and documenting solutions in knowledge base articles.

The role offers comprehensive benefits including flexible work arrangements, competitive pay, 401k with company match, mental health support, and various office perks. The company culture is built around core values of extreme ownership, radical candor, relationship building, and effective storytelling.

This position provides an excellent opportunity for someone looking to grow in technical support while working with a diverse range of technologies and customers. The role combines technical troubleshooting with customer service, requiring both technical aptitude and strong interpersonal skills. The company's commitment to employee development and work-life balance makes this an attractive opportunity for those starting their career in technical support.