Technical Customer Support Engineer

Vectra, a leader in AI-driven threat detection with 35 patents, is seeking a Technical Customer Support Engineer for their Dublin office in a hybrid work model. This role is crucial for maintaining positive customer experiences throughout support interactions. The ideal candidate will work with a global team, handling complex technical issues, developing solutions, and contributing to the growth of the Support organization. The position involves deep technical work with Linux systems, network protocols, and security technologies, while maintaining strong customer communication. The role offers comprehensive benefits including competitive pay, equity, and health benefits. This is an excellent opportunity for someone who combines technical expertise with customer service skills and wants to work at the forefront of AI-driven security technology.