Amazon's Free Shipping and Inventory Management Software for Amazon sellers to manage orders across ecommerce platforms

Veeqo, an Amazon company, is seeking a Second Line Support Engineer to join their technical support team. This role is crucial in providing high-quality service to customers using Veeqo's ecommerce management platform. The position offers an opportunity to work with Amazon's free shipping and inventory management software, which helps sellers manage orders across various ecommerce platforms.

The ideal candidate will serve as a technical expert, focusing on diagnosing and resolving escalated incident tickets. You'll be part of a transparent and collaborative organization that values driven, adaptable team members. The company culture emphasizes work-life balance and maintains a relaxed, dog-friendly office environment with monthly social events.

As a Second Line Support Engineer, you'll be responsible for investigating complex technical issues, implementing solutions, and developing internal documentation to enhance the support team's capabilities. The role requires strong problem-solving skills and the ability to work effectively with both the support and engineering teams.

The position offers professional growth opportunities within Amazon's ecosystem while working with a diverse team in Swansea. You'll be part of a company that values innovation and customer service, making a direct impact on thousands of Amazon sellers' operations. The role combines technical expertise with customer service, making it ideal for those who enjoy both solving complex problems and helping others.

Working at Veeqo means joining a company that prioritizes both professional excellence and personal well-being. The team's collaborative approach and supportive environment create an ideal setting for career growth while maintaining a healthy work-life balance. This role is perfect for technically-minded individuals who want to be part of a growing technology company while enjoying the benefits and stability of being part of the Amazon family.

Technical support role at Amazon's Veeqo, focusing on resolving complex customer issues and improving support systems.

Second Line Support Engineer

Veeqo, an Amazon company, is seeking a Second Line Support Engineer to join their team in providing technical expertise for their ecommerce management platform. This role combines technical support and software engineering skills to resolve complex customer issues and maintain service quality.

As a Second Line Support Engineer, you'll be responsible for investigating and resolving escalated incident tickets, implementing solutions, and working closely with the engineering team on complex technical challenges. You'll also contribute to internal documentation to enhance the team's technical capabilities.

Veeqo's platform helps Amazon sellers manage orders across various ecommerce platforms and access competitive shipping rates. The company offers a collaborative, transparent work environment with a strong focus on work-life balance. The office maintains a relaxed, dog-friendly atmosphere and organizes monthly social events to foster team bonding.

The ideal candidate will have experience in technical support or software development, strong problem-solving abilities, and familiarity with various programming languages. Knowledge of support desk operations and relevant software is advantageous. This position offers an opportunity to work with a growing Amazon subsidiary while developing both technical and customer service skills.

The role provides exposure to various technologies and the chance to work on challenging technical problems while maintaining direct impact on customer satisfaction. You'll be part of a supportive team that values personal growth and maintains a healthy balance between professional achievement and personal well-being.

Technical support engineering role at Amazon's Veeqo, focusing on resolving complex customer issues and maintaining service quality for ecommerce platform.

Veeqo, an Amazon company, is seeking a Second Line Support Engineer to join their technical support team in Swansea. As a crucial member of the team, you'll serve as a technical expert responsible for diagnosing, investigating, and resolving escalated incident tickets to maintain high-quality customer service. The role combines technical expertise with customer support, requiring strong problem-solving abilities and programming knowledge.

The company offers a welcoming and collaborative environment with a strong focus on work-life balance. Veeqo's platform helps Amazon sellers manage orders across various ecommerce platforms and access competitive shipping rates. The office culture is relaxed and dog-friendly, with monthly social events to foster team bonding.

The ideal candidate will have experience in technical support or software development, with strong problem-solving skills and the ability to quickly understand and resolve complex issues. Knowledge of various programming languages and previous Support Desk experience are valuable assets. This position offers the opportunity to work with a growing Amazon subsidiary while developing both technical and customer service skills.

The role involves working closely with both the support and engineering teams, creating documentation, and contributing to the continuous improvement of support processes. Veeqo values driven, adaptable team members who are passionate about their work and committed to providing excellent customer service. The company's location in Swansea represents Amazon's investment in bringing tech jobs to Wales.

Technical support role at Amazon's Veeqo, focusing on resolving complex customer issues and providing high-quality technical support for ecommerce software.

Veeqo, an Amazon company, is seeking a Second Line Support Engineer to join their team in providing technical expertise for their ecommerce management platform. As a Second Line Support Engineer, you'll be responsible for diagnosing, investigating, and resolving escalated incident tickets to ensure consistent and high-quality service to customers.

The role combines technical support expertise with software troubleshooting, requiring strong problem-solving abilities and technical knowledge. You'll work with a collaborative, transparent team that values drive and adaptability. Veeqo's platform helps Amazon sellers manage orders across various ecommerce websites and marketplaces, while accessing competitive shipping rates from major carriers.

The company culture emphasizes work-life balance and personal growth, featuring a relaxed, dog-friendly office environment and monthly social events. This position offers an opportunity to work with a growing Amazon subsidiary that's making significant contributions to the ecommerce infrastructure.

The ideal candidate will have experience in technical support or software development, with strong problem-solving capabilities and the ability to quickly understand and resolve complex issues. Knowledge of programming languages and previous Support Desk experience are valuable assets. You'll be part of a team that values passion, collaboration, and technical excellence while maintaining a healthy work-life balance.

This role is perfect for someone who enjoys technical problem-solving, has a customer-service mindset, and wants to work in a supportive environment that promotes both professional and personal growth. Join Veeqo to be part of Amazon's expanding ecommerce ecosystem while working with a team that prioritizes both technical excellence and employee well-being.

Technical support role at Amazon's Veeqo, focusing on resolving escalated incidents and providing high-quality customer service in ecommerce software.

Veeqo Engineering Jobs

Amazon's Free Shipping and Inventory Management Software for Amazon sellers to manage orders across ecommerce platforms