Second Line Support Engineer

Veeqo, an Amazon company, is seeking a Second Line Support Engineer to join their team in providing technical expertise for their ecommerce management platform. As a Second Line Support Engineer, you'll be responsible for diagnosing, investigating, and resolving escalated incident tickets to ensure consistent and high-quality service to customers.

The role combines technical support expertise with software troubleshooting, requiring strong problem-solving abilities and technical knowledge. You'll work with a collaborative, transparent team that values drive and adaptability. Veeqo's platform helps Amazon sellers manage orders across various ecommerce websites and marketplaces, while accessing competitive shipping rates from major carriers.

The company culture emphasizes work-life balance and personal growth, featuring a relaxed, dog-friendly office environment and monthly social events. This position offers an opportunity to work with a growing Amazon subsidiary that's making significant contributions to the ecommerce infrastructure.

The ideal candidate will have experience in technical support or software development, with strong problem-solving capabilities and the ability to quickly understand and resolve complex issues. Knowledge of programming languages and previous Support Desk experience are valuable assets. You'll be part of a team that values passion, collaboration, and technical excellence while maintaining a healthy work-life balance.

This role is perfect for someone who enjoys technical problem-solving, has a customer-service mindset, and wants to work in a supportive environment that promotes both professional and personal growth. Join Veeqo to be part of Amazon's expanding ecommerce ecosystem while working with a team that prioritizes both technical excellence and employee well-being.