Second Line Support Engineer

Veeqo, an Amazon company, is seeking a Second Line Support Engineer to join their technical support team. This role is crucial in providing high-quality service to customers using Veeqo's ecommerce management platform. The position offers an opportunity to work with Amazon's free shipping and inventory management software, which helps sellers manage orders across various ecommerce platforms.

The ideal candidate will serve as a technical expert, focusing on diagnosing and resolving escalated incident tickets. You'll be part of a transparent and collaborative organization that values driven, adaptable team members. The company culture emphasizes work-life balance and maintains a relaxed, dog-friendly office environment with monthly social events.

As a Second Line Support Engineer, you'll be responsible for investigating complex technical issues, implementing solutions, and developing internal documentation to enhance the support team's capabilities. The role requires strong problem-solving skills and the ability to work effectively with both the support and engineering teams.

The position offers professional growth opportunities within Amazon's ecosystem while working with a diverse team in Swansea. You'll be part of a company that values innovation and customer service, making a direct impact on thousands of Amazon sellers' operations. The role combines technical expertise with customer service, making it ideal for those who enjoy both solving complex problems and helping others.

Working at Veeqo means joining a company that prioritizes both professional excellence and personal well-being. The team's collaborative approach and supportive environment create an ideal setting for career growth while maintaining a healthy work-life balance. This role is perfect for technically-minded individuals who want to be part of a growing technology company while enjoying the benefits and stability of being part of the Amazon family.