IT Engineer

Pioneer in industry cloud helping life sciences companies bring therapies to patients faster, surpassing $2B in revenue.
$65,000 - $105,000
DevOps
Entry-Level Software Engineer
In-Person
1,000 - 5,000 Employees
2+ years of experience
Healthcare · Enterprise SaaS

Description For IT Engineer

Veeva Systems, a pioneering $2B+ revenue company in life sciences cloud solutions, is seeking an IT Engineer for their Boston office. This role combines hands-on desktop support with strategic IT infrastructure management, perfect for a self-motivated professional passionate about technology and customer service. As a public benefit corporation, Veeva balances business success with social responsibility.

The position offers comprehensive end-user IT support, managing everything from device deployment to application administration. You'll be instrumental in maintaining the technology infrastructure that powers Veeva's operations, working with various platforms including Windows, Mac OS, and cloud services. The role demands excellent problem-solving abilities and strong communication skills to support a global workforce.

This opportunity provides professional growth in a rapidly expanding organization, combining technical challenges with meaningful impact in the life sciences industry. The position offers competitive compensation ($65,000-$105,000) and comprehensive benefits, including medical coverage and retirement programs. Ideal candidates will bring 2+ years of desktop support experience and a customer-first mentality.

Working from Veeva's Boston office, you'll join a mission-driven organization that values doing the right thing, customer success, employee success, and speed. This role perfectly balances immediate technical support needs with long-term strategic IT initiatives, offering a unique opportunity to shape the future of enterprise technology while supporting critical life sciences innovations.

Last updated 6 hours ago

Responsibilities For IT Engineer

  • Interact with internal clients to help resolve IT-related issues
  • Provide executive support as needed
  • Manage IT account and asset management for onboarding/offboarding
  • Diagnose and repair end-user devices
  • Manage IT ticket system
  • Manage and deploy corporate PCs/Macs
  • Support company events
  • Support conference room hardware (Zoom Rooms)
  • Coordinate warranty repairs
  • Manage hosted IT applications (Google G Suite, O365, Zoom, Okta)
  • Participate in Virtual Walk-up support
  • Provide occasional on-call weekend support

Requirements For IT Engineer

  • 2+ years of experience in desktop support within a global organization
  • Excellent verbal/written communication
  • Experience in supporting Microsoft Windows, Mac OS, and Chrome OS
  • Experience with G Suite and Office365
  • Hardware/software troubleshooting skills for Windows and Apple devices
  • Software installation and upgrade experience
  • Excellent customer service focus
  • Ability to work in fast-paced environment
  • Able to travel within North America

Benefits For IT Engineer

Medical Insurance
Dental Insurance
Vision Insurance
401k
  • Medical, dental, vision, and basic life insurance
  • Flexible PTO and company paid holidays
  • Retirement programs
  • 1% charitable giving program

Interested in this job?

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