Technical Support Engineer
Description For Technical Support Engineer
Ververica GmbH is seeking a Technical Support Engineer to join their team in a remote capacity. This role focuses on supporting their streaming data platform, where you'll be the crucial link between customers and the product. You'll handle technical support, troubleshooting, and customer education while working with cloud technologies and stream processing systems. The ideal candidate will have a strong foundation in cloud computing, excellent communication skills, and a passion for customer service. This position offers an opportunity to work with cutting-edge stream processing technology while being part of a dynamic and innovative team. The role combines technical expertise with customer interaction, making it perfect for someone who enjoys both technical problem-solving and helping others succeed. You'll be instrumental in ensuring customer success while working with modern cloud and streaming technologies.
Responsibilities For Technical Support Engineer
- Act as the primary point of contact for customers seeking technical assistance and support
- Diagnose and troubleshoot technical issues reported by customers
- Maintain thorough and accurate records of customer interactions
- Develop deep understanding of product's features and technologies
- Communicate technical information to technical and non-technical customers
- Collaborate with cross-functional teams to resolve complex issues
- Update knowledge of cloud technologies and stream processing
- Provide guidance, tutorials, and educational materials to customers
Requirements For Technical Support Engineer
- Bachelor's degree in Computer Science, Information Technology, or related field
- 1+ year experience in technical support with cloud-based products
- Strong knowledge of cloud computing platforms (AWS, Azure, Google Cloud)
- Knowledge of containers, Kubernetes, serverless computing, and databases
- Excellent problem-solving and analytical skills
- Exceptional communication and interpersonal skills
- Customer-focused mindset
- Knowledge of scripting or programming languages (Shell, Python, Java)
- Industry certifications related to cloud technologies (preferred)
- Knowledge of stream processing (preferred)
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