IT Support Engineer

TransitTech company pioneering technology-driven public mobility systems globally
$80,000 - $120,000
DevOps
Mid-Level Software Engineer
Hybrid
501 - 1,000 Employees
3+ years of experience
Transportation · Enterprise SaaS

Description For IT Support Engineer

Via, a pioneering TransitTech company founded in 2012, is revolutionizing public mobility systems worldwide. With over 700 mobility deployments across 40+ countries, Via develops sophisticated technology solutions to optimize various transportation networks including buses, shuttles, and electric vehicles. The IT Support Engineer role is crucial in supporting Via's global operations, working with cutting-edge technologies to ensure seamless IT infrastructure and support for the company's expanding workforce.

The position offers an exciting opportunity to work at the intersection of technology and transportation, supporting Via's mission to create efficient, equitable, and sustainable transportation networks. You'll be responsible for managing IT systems, providing technical support, implementing security measures, and collaborating with global teams to maintain and improve IT operations.

The ideal candidate will bring strong technical expertise in various systems and cloud technologies, combined with excellent problem-solving and communication skills. This role offers significant growth potential within a rapidly expanding company that's making a real impact on urban mobility and sustainability.

Working from Via's Tel Aviv office in Midtown, you'll enjoy a flexible hybrid work environment, competitive compensation including equity, comprehensive benefits, and be part of a dynamic team culture. The company's commitment to diversity and inclusion makes it an welcoming workplace for professionals from all backgrounds.

Join Via to be part of a mission-driven organization that's transforming transportation technology while making a positive impact on communities worldwide. The role offers the perfect blend of technical challenges, growth opportunities, and the chance to contribute to meaningful environmental and social change.

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Responsibilities For IT Support Engineer

  • Resolve IT issues, troubleshoot problems, and ensure productivity
  • Oversee IT infrastructure, deploy systems, and monitor performance
  • Implement security policies, prevent threats, and safeguard data
  • Work with global teams to solve issues and share best practices
  • Onboard staff, provide tools, and enhance IT support

Requirements For IT Support Engineer

  • Strong technical skills in MacOS & Windows systems
  • Networking fundamentals (TCP/IP, DNS, DHCP)
  • Experience with cloud technologies (Okta, Kandji, Google Workspace, AWS)
  • Mobile device management (MDM) experience
  • Experience with ticketing systems, remote support tools, and IT asset management
  • Excellent communication and interpersonal skills
  • Proactive and results-oriented approach

Benefits For IT Support Engineer

Equity
Medical Insurance
  • Competitive compensation package with base salary and stock options
  • Health insurance with family member discounts
  • Freefit and sports lessons
  • 10bis/Cibus food benefits
  • Team events and happy hours
  • Career development and growth opportunities

Interested in this job?

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