Network Operations Center Engineer (NOC)
Description For Network Operations Center Engineer (NOC)
Via is revolutionizing global transportation through innovative TransitTech solutions. As a Network Operations Center (NOC) Engineer, you'll join a critical team responsible for maintaining the health and stability of Via's worldwide network operations. This role combines technical expertise with real-time problem-solving, making you essential to Via's service reliability and customer satisfaction.
You'll monitor global infrastructure, manage incidents, and ensure smooth system operations across cloud services, servers, and applications. The position offers hands-on experience with modern technologies and the opportunity to work with various R&D teams on complex challenges. Via provides comprehensive training and support to help you succeed.
The ideal candidate brings 2+ years of SaaS support experience, strong technical fundamentals, and excellent communication skills. You'll work in a dynamic environment where your actions directly impact millions of users worldwide. Knowledge of Python, Bash scripting, and cloud platforms (especially AWS) is valuable.
Via offers a collaborative culture that celebrates diversity and inclusion. They're looking for someone who can handle the pressure of production environments while maintaining high service standards. The role includes shift work, including weekend coverage, making it perfect for adaptable professionals who thrive in dynamic environments.
Join Via to be part of a mission-driven company that's reducing carbon emissions, minimizing private car dependence, and making transportation accessible to everyone. While the role demands technical expertise, Via values potential and encourages applications from candidates whose experience might not perfectly match all qualifications.
Responsibilities For Network Operations Center Engineer (NOC)
- Monitor and maintain network health around the clock
- Monitor global infrastructure, cloud services, servers, applications, and real-time activities
- Handle incidents quickly and professionally to ensure high-level services availability
- Manage internal communications about service degradation and status changes
- Work with R&D teams to resolve complex issues
- Implement solutions to customer issues and escalate when needed
Requirements For Network Operations Center Engineer (NOC)
- Excellent communication skills in English (verbal and writing)
- Background in Computer Science/Engineering/Information Systems or similar areas
- 2+ years experience with Tier 2 support/IT Services support in SaaS environment
- Ability to work shifts, including one weekend per month
- Strong service-oriented mindset and empathy
- Ability to work under pressure in Production environment
- Quick incident identification and triage capabilities
- Team player with ability to work independently
- Scripting/Programming knowledge in Python and Bash
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