Network Operations Center Engineer (NOC)

Via is seeking a Network Operations Center Engineer (NOC) to join their team that monitors and maintains the network's health around the clock. As a NOC Engineer, you'll tackle real-time issues, prevent outages, and ensure systems run smoothly, making a direct impact on the company's performance and customer satisfaction. Your responsibilities will include monitoring Via's global infrastructure, managing internal communications about service status, working with R&D teams to resolve complex issues, and implementing timely solutions to customer problems.

The ideal candidate should have excellent communication skills in English, a background in Computer Science or related fields, and at least 2 years of experience in Tier 2 support in a SaaS environment. You should be able to work shifts, including nights and weekends, and possess a high level of service orientation and empathy. Knowledge of scripting languages like Python and Bash is preferred.

Via offers a competitive compensation package, including stock options, a hybrid working model, and comprehensive health benefits. The company is committed to building a diverse and inclusive workplace and encourages all backgrounds to apply.

Founded in 2012, Via is a leader in the TransitTech category, working to optimize various transportation networks globally. Their mission is to create the world's most efficient, equitable, and sustainable transportation network for all passengers, including those with limited mobility or without smartphones.