Network Operations Center Engineer (NOC)

Via is a TransitTech company pioneering technology-driven public mobility systems, optimizing networks of various transportation vehicles globally.
Backend
Mid-Level Software Engineer
Hybrid
2+ years of experience
Enterprise SaaS · Travel · Logistics

Description For Network Operations Center Engineer (NOC)

Via is revolutionizing global transportation through innovative TransitTech solutions. As a Network Operations Center (NOC) Engineer, you'll be at the heart of maintaining Via's critical infrastructure that powers transportation networks across 650+ communities in 35+ countries.

The role combines technical expertise with real-time problem-solving, requiring you to monitor and maintain network health, handle incidents, and ensure smooth system operations. You'll work with cutting-edge technology, managing cloud services, servers, and applications that impact millions of users globally.

This position is ideal for someone with a background in Computer Science or Engineering, who has experience in SaaS environments and enjoys working in a fast-paced, dynamic setting. You'll need strong technical skills, including Python and Bash scripting, along with excellent communication abilities to coordinate with various teams and stakeholders.

Via offers a supportive environment with structured training and clear career progression paths. The company's mission focuses on making transportation more efficient, equitable, and sustainable, giving you the opportunity to contribute to meaningful social impact. You'll be part of a diverse, inclusive workplace that values innovation and authentic perspectives.

The role offers competitive benefits, including generous vacation time and work-life balance. Via's commitment to social good has earned recognition, making it an attractive choice for professionals who want to combine technical challenges with positive global impact. If you're passionate about technology, problem-solving, and improving global transportation systems, this role offers an exciting opportunity to grow your career while making a difference.

Last updated 22 days ago

Responsibilities For Network Operations Center Engineer (NOC)

  • Monitor and maintain network health around the clock
  • Monitor global infrastructure, cloud services, servers, applications, and real-time activities
  • Handle incidents quickly and professionally to ensure high-level services availability
  • Manage internal communications about service degradation and status changes
  • Work with R&D teams to resolve complex issues
  • Implement solutions to customer issues and handle escalations

Requirements For Network Operations Center Engineer (NOC)

Python
  • Excellent communication skills in English (verbal and writing)
  • Background in Computer Science/Engineering/Information Systems or similar areas
  • 2+ years experience with Tier 2 support/IT Services support in SaaS environment
  • Ability to work shifts, including nights and weekends
  • Strong service-oriented mindset and empathy
  • Ability to work under pressure in Production environment
  • Python and Bash scripting knowledge
  • Team player with ability to work independently

Benefits For Network Operations Center Engineer (NOC)

  • 30 vacation days per year
  • Urban Sports Club membership
  • Long-term career opportunities
  • Trust and autonomy in work

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