Partner Engineer

TransitTech company using technology to transform transportation globally through optimized public mobility systems.
Backend
Mid-Level Software Engineer
Hybrid
1,000 - 5,000 Employees
2+ years of experience
Travel · Enterprise SaaS · Automotive

Description For Partner Engineer

Via, a pioneering TransitTech company founded in 2012, is revolutionizing global transportation through innovative technology solutions. As a Partner Engineer, you'll play a crucial role in bridging the gap between internal teams and technical problem-solving. The position combines technical expertise with communication skills, making it ideal for someone who enjoys both technical challenges and collaborative problem-solving.

The role offers an exciting opportunity to work with a company that's making a real impact in sustainable transportation, with over 600 mobility deployments across 35+ countries. You'll be part of a team that's developing cutting-edge solutions for public mobility systems, including buses, shuttles, and electric vehicles, while focusing on accessibility and environmental impact.

The ideal candidate will bring strong technical capabilities in Python, Linux, and cloud environments, combined with excellent analytical and communication skills. With a minimum of 2 years of experience, you'll handle complex technical issues, work on process improvements, and contribute to the company's mission of making transportation more efficient and sustainable.

Working in a hybrid model from a spacious London office near Chancery Lane, you'll enjoy benefits like stock options and comprehensive health coverage. Via's commitment to diversity and inclusion, coupled with its global impact and innovative approach to transportation technology, makes this an excellent opportunity for someone looking to contribute to meaningful technological advancement in the transportation sector.

The role offers significant growth potential within a rapidly expanding company that's at the forefront of transportation technology. You'll be working on real-world challenges that affect millions of users while contributing to environmental sustainability and improved urban mobility.

Last updated 8 days ago

Responsibilities For Partner Engineer

  • Take on Tier 3 technical role to diagnose and resolve complex issues
  • Partner with R&D, Partner Success, and Operations teams to resolve partner escalations
  • Investigate support trends and issues using various tools
  • Develop and maintain documentation of support processes and solutions
  • Monitor and analyze support trends for process improvements
  • Communicate effectively with technical and non-technical teams

Requirements For Partner Engineer

Python
Linux
  • Bachelor's degree in Computer Science, Data Science, IT, Software Engineering, or related field
  • 2+ years experience in technical product management, technical support, solutions engineering, or software engineering
  • Familiarity with Python & Bash programming for automation tasks
  • Strong analytical and critical thinking skills
  • Hands-on experience with Linux and advanced troubleshooting
  • Experience with Cloud & SaaS environments (AWS, Jenkins, Coralogix, SQL)
  • Strong verbal and written communication skills
  • Ability to manage multiple priorities in fast-paced environment

Benefits For Partner Engineer

Medical Insurance
Equity
  • Competitive compensation including stock options
  • Comprehensive health scheme through AXA
  • Weekly team lunches
  • Spacious office near Chancery Lane

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