Partner Engineer

TransitTech company pioneering technology-driven public mobility systems globally
Backend
Mid-Level Software Engineer
Hybrid
1,000 - 5,000 Employees
2+ years of experience
Travel · Automotive

Description For Partner Engineer

Via is a pioneering TransitTech company revolutionizing global public mobility through innovative technology. As a Partner Engineer, you'll play a crucial role in bridging internal teams and ensuring smooth technical operations for partners worldwide. The position combines technical troubleshooting, partner support, and system optimization across Via's extensive network of 700+ mobility deployments in 40+ countries.

The role demands a unique blend of technical expertise and communication skills, where you'll work with cutting-edge transportation technology while ensuring partner satisfaction. You'll be responsible for diagnosing complex technical issues, collaborating with multiple teams, and contributing to continuous improvement initiatives. The position offers an opportunity to impact global transportation systems while working with a diverse range of technologies including Python, Linux, and cloud services.

Via offers an attractive combination of competitive compensation, including equity options, and work-life balance with a hybrid work model. The Berlin office location provides an excellent base for contributing to Via's mission of creating the world's most efficient, equitable, and sustainable transportation network. The company's commitment to social good and innovation makes it an ideal environment for professionals looking to make a meaningful impact in the transportation technology sector.

This role is perfect for candidates who combine technical acumen with strong communication skills and enjoy solving complex problems in a fast-paced, global environment. You'll be joining a company that values diversity and inclusion, and actively works to make transportation accessible to all populations, including those with limited mobility or without smartphone access.

Last updated 2 hours ago

Responsibilities For Partner Engineer

  • Diagnose and resolve complex technical issues affecting partners
  • Collaborate with R&D, Partner Success, and Operations teams on partner escalations
  • Investigate support trends and issues using various tools
  • Develop and maintain documentation of support processes and solutions
  • Monitor and analyze support trends for process improvements
  • Communicate effectively with technical and non-technical teams

Requirements For Partner Engineer

Python
Linux
  • Bachelor's degree in Computer Science, Data Science, IT, Software Engineering, or related field
  • 2+ years experience in technical product management, technical support, solutions engineering, or software engineering
  • Programming skills in Python & Bash for automation tasks
  • Strong analytical and critical thinking skills
  • Experience with Linux and advanced troubleshooting
  • Experience with Cloud & SaaS environments (AWS, Jenkins, Coralogix, SQL)
  • Strong verbal and written communication skills
  • Ability to manage multiple priorities in fast-paced environment

Benefits For Partner Engineer

Equity
  • Stock options
  • Urban Sports Club membership
  • 30 vacation days per year
  • Office located in central Berlin

Interested in this job?

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