Partner Engineer

Via is a TransitTech company using technology to transform transportation systems globally through optimized networks of various vehicle types.
Backend
Mid-Level Software Engineer
Hybrid
1,000 - 5,000 Employees
2+ years of experience
Transportation · Enterprise SaaS

Description For Partner Engineer

Via is revolutionizing global transportation through innovative TransitTech solutions. Founded in 2012, the company has grown to support over 600 mobility deployments across 35+ countries, establishing itself as a pioneer in the transportation technology sector.

As a Partner Engineer, you'll play a crucial role in bridging internal teams and ensuring smooth technical operations for Via's partners. This position combines technical expertise with customer-facing skills, requiring both deep technical knowledge and excellent communication abilities. You'll work with cutting-edge transportation technology while contributing to Via's mission of making transportation more efficient, equitable, and sustainable.

The role offers unique challenges in a fast-paced environment, where you'll tackle complex technical issues, work with various teams, and contribute to improving Via's products and services. You'll be using modern tools and technologies, including Python, Linux, and cloud services, to solve real-world transportation challenges.

Via offers an attractive combination of competitive compensation, including stock options, and comprehensive benefits. The hybrid working model provides flexibility while maintaining team collaboration through the spacious London office. You'll be joining a company that's not just focused on business success but is also committed to social good, working to make transportation more accessible to all, including those with limited mobility, no smartphones, or unbanked populations.

This is an excellent opportunity for a technically skilled professional who wants to make a meaningful impact on global transportation systems while working with a diverse, inclusive team at the intersection of technology and mobility solutions.

Last updated 7 days ago

Responsibilities For Partner Engineer

  • Diagnose and resolve complex technical issues affecting partners' operations
  • Collaborate with R&D, Partner Success, and Operations teams on partner escalations
  • Investigate support trends and issues using various tools
  • Communicate effectively with technical and non-technical teams
  • Develop and maintain documentation of support processes and solutions
  • Monitor and analyze support trends for process improvements

Requirements For Partner Engineer

Python
Linux
  • Bachelor's degree in Computer Science, Data Science, IT, Software Engineering, or related field
  • 2+ years experience in technical product management, technical support, solutions engineering, or software engineering
  • Programming skills in Python & Bash for automation tasks
  • Strong analytical and critical thinking skills
  • Experience with Linux and advanced troubleshooting techniques
  • Experience with Cloud & SaaS environments (AWS, Jenkins, Coralogix, SQL)
  • Strong verbal and written communication skills
  • Ability to manage multiple priorities in fast-paced environment

Benefits For Partner Engineer

Medical Insurance
Equity
  • Stock options
  • Comprehensive health scheme through AXA
  • Weekly team lunches
  • Spacious office near Chancery Lane

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