Tier 3 Engineer

Via is a TransitTech company building technology that transforms transportation, reducing carbon emissions and providing accessible public mobility solutions.
$85,000 - $100,000
Backend
Mid-Level Software Engineer
Contact Company
2+ years of experience
Transportation · Enterprise SaaS

Description For Tier 3 Engineer

Via is revolutionizing the transportation industry through their pioneering TransitTech solutions. As a Tier 3 Engineer, you'll play a crucial role in bridging internal teams and ensuring the smooth operation of Via's technology platform. This position combines technical expertise with problem-solving skills to support Via's mission of transforming public mobility.

The role requires a strong technical background with at least 2 years of experience, where you'll be responsible for diagnosing and resolving complex technical issues, collaborating with multiple teams, and contributing to continuous improvement initiatives. You'll work with technologies like Python, Linux, and various cloud services while maintaining clear communication channels between technical and non-technical stakeholders.

Via offers a competitive salary range of $85,000-$100,000, along with comprehensive benefits including medical coverage and 401k matching. The company's commitment to reducing carbon emissions and making transportation more accessible makes this an exciting opportunity for someone passionate about sustainable urban mobility.

The ideal candidate will bring a combination of technical skills, analytical thinking, and strong communication abilities. You'll be joining a diverse and inclusive workplace that values different perspectives and encourages professional growth. If you're excited about using technology to solve real-world transportation challenges and want to be part of a company that's literally moving the world forward, this role at Via could be your next career milestone.

Last updated 6 days ago

Responsibilities For Tier 3 Engineer

  • Diagnose and resolve complex issues to maintain seamless functionality
  • Partner with R&D, Partner Success, and Operations teams to resolve partner escalations
  • Investigate support trends and issues using various tools
  • Communicate effectively with technical and non-technical teams
  • Develop and maintain documentation of support processes and solutions
  • Monitor and analyze support trends to identify process improvements

Requirements For Tier 3 Engineer

Python
Linux
  • Bachelor's degree in Computer Science, Data Science, IT, Software Engineering, or related field
  • 2+ years experience in technical product management, technical support, solutions engineering, or software engineering
  • Programming and scripting skills (Python & Bash)
  • Strong analytical and critical thinking skills
  • Experience with Linux and advanced troubleshooting techniques
  • Experience with Cloud & SaaS environments (AWS, Jenkins, Coralogix, SQL)
  • Strong verbal and written communication skills
  • Ability to manage multiple priorities in a fast-paced environment

Benefits For Tier 3 Engineer

Medical Insurance
401k
  • Free medical plans
  • 401K matching
  • Equity (not specified)
  • Variable pay (where applicable)

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