CRM Support Engineer
Description For CRM Support Engineer
Viseven Group, a leading global B2B MarTech service provider with over 700 professionals, is seeking a CRM Support Engineer to join their dynamic team. Since 2009, they've been at the forefront of digital transformation in the Pharma and LifeScience industry, serving top 100 companies across 50+ countries.
The role combines technical expertise with customer service excellence, requiring strong problem-solving abilities and communication skills. You'll be responsible for managing customer support requests, conducting system testing, and ensuring smooth platform operations. The position offers a unique opportunity to work with cutting-edge technologies in the pharmaceutical industry while developing your technical and client-facing skills.
The ideal candidate should have experience in technical support, CRM systems, and database management. You'll be part of a global team with offices across multiple countries, including Ukraine, Poland, Estonia, India, and the US. The company offers comprehensive benefits, including medical insurance, professional development opportunities, and a flexible work environment.
This role is perfect for someone who wants to grow their career in a rapidly expanding international technology company while making a significant impact in the healthcare and life sciences sector. With Viseven's strong market position and continuous growth, you'll have abundant opportunities for professional advancement and learning.
Responsibilities For CRM Support Engineer
- Registration, description, classification, and processing of all incoming issues according to SLA
- Verbal and written communication with clients, conducting online trainings
- Escalating requests to L3 with appropriate description and details
- Notification to Customer about the request resolution progress
- Periodic and unplanned testing of client instances, roles, and content setup
- Instance setup while updating to new versions, check functionality, error fixing
- Database management and synchronization error solving
Requirements For CRM Support Engineer
- 1+ years of experience working in a technical support environment
- Self-learner and self-starter, able to become a product expert
- Excellent verbal and written skills in English (Upper-Intermediate/Advanced level)
- Strong organizational skills and detail-oriented
- Experience with Intercom, Jira Service Desk, or other ticketing software
- Experience working with CLM and CRM (setup and administration)
- Database management (import-export-mapping of data)
- Basic SQL and AWS knowledge (plus)
Benefits For CRM Support Engineer
- Competitive Compensation with regular performance-based reviews
- 18 business days paid time off (20 days after 2 years)
- Medical Insurance
- English Courses
- Professional Development opportunities
- Corporate Events
- Flexible work environment
- 4 days non-documented sick leave
- 20 days documented sick leave
- 3 days paid family leave
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