CRM Support Engineer

Leading global B2B MarTech service provider empowering Pharma and LifeScience companies with comprehensive end-to-end software and digital marketing services.
Backend
Mid-Level Software Engineer
Remote
501 - 1,000 Employees
1+ year of experience
Healthcare · Enterprise SaaS
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Description For CRM Support Engineer

Viseven Group, a leading global B2B MarTech service provider with over 700 professionals, is seeking a CRM Support Engineer to join their dynamic team. Since 2009, they've been at the forefront of digital transformation in the Pharma and LifeScience industry, serving top 100 companies across 50+ countries.

The role combines technical expertise with customer service excellence, requiring strong problem-solving abilities and communication skills. You'll be responsible for managing customer support requests, conducting system testing, and ensuring smooth platform operations. The position offers a unique opportunity to work with cutting-edge technologies in the pharmaceutical industry while developing your technical and client-facing skills.

The ideal candidate should have experience in technical support, CRM systems, and database management. You'll be part of a global team with offices across multiple countries, including Ukraine, Poland, Estonia, India, and the US. The company offers comprehensive benefits, including medical insurance, professional development opportunities, and a flexible work environment.

This role is perfect for someone who wants to grow their career in a rapidly expanding international technology company while making a significant impact in the healthcare and life sciences sector. With Viseven's strong market position and continuous growth, you'll have abundant opportunities for professional advancement and learning.

Last updated 3 months ago

Responsibilities For CRM Support Engineer

  • Registration, description, classification, and processing of all incoming issues according to SLA
  • Verbal and written communication with clients, conducting online trainings
  • Escalating requests to L3 with appropriate description and details
  • Notification to Customer about the request resolution progress
  • Periodic and unplanned testing of client instances, roles, and content setup
  • Instance setup while updating to new versions, check functionality, error fixing
  • Database management and synchronization error solving

Requirements For CRM Support Engineer

  • 1+ years of experience working in a technical support environment
  • Self-learner and self-starter, able to become a product expert
  • Excellent verbal and written skills in English (Upper-Intermediate/Advanced level)
  • Strong organizational skills and detail-oriented
  • Experience with Intercom, Jira Service Desk, or other ticketing software
  • Experience working with CLM and CRM (setup and administration)
  • Database management (import-export-mapping of data)
  • Basic SQL and AWS knowledge (plus)

Benefits For CRM Support Engineer

Medical Insurance
Education Budget
  • Competitive Compensation with regular performance-based reviews
  • 18 business days paid time off (20 days after 2 years)
  • Medical Insurance
  • English Courses
  • Professional Development opportunities
  • Corporate Events
  • Flexible work environment
  • 4 days non-documented sick leave
  • 20 days documented sick leave
  • 3 days paid family leave

Interested in this job?