Global Support Engineer

Vizrt is seeking a Global Support Engineer to join their Global Customer Success team in a hybrid work environment. This role is crucial in providing comprehensive support to Vizrt's global customer base, handling all inbound cases and ensuring quality resolution of technical issues. The ideal candidate will have extensive experience in broadcast system support and network administration, with strong troubleshooting abilities and customer service skills.

The position requires a blend of technical expertise in broadcasting protocols, system administration, and customer support capabilities. You'll be responsible for managing customer cases through various channels, mentoring junior team members, and contributing to the continuous improvement of support processes. The role demands both technical depth and excellent communication skills to handle customer interactions effectively.

Working at Vizrt means joining a company that values diversity and serves a global audience, with their solutions reaching 4 billion humans daily. The company offers a comprehensive benefits package including health insurance, professional development opportunities, and work-life balance through generous time off policies.

The ideal candidate will bring 3+ years of system administration experience and 10+ years of network design expertise, along with proficiency in broadcasting protocols and workflows. You'll work in a dynamic environment where you'll handle critical support cases, mentor team members, and contribute to the company's success in delivering visual storytelling tools worldwide.

This is an excellent opportunity for a seasoned technical professional who enjoys problem-solving, customer interaction, and working in the broadcasting technology sector. The role offers the flexibility of hybrid work while being part of a global team that impacts how stories are told across various industries.