Technical Support Engineer - VCF

A global technology leader that designs, develops and supplies semiconductor and infrastructure software solutions.
Cloud
Senior Software Engineer
In-Person
5,000+ Employees
5+ years of experience
Enterprise SaaS

Description For Technical Support Engineer - VCF

VMware by Broadcom is seeking a Level 3 Technical Support Engineer for their VCF Division. This role focuses on resolving complex customer technical issues within VMware's vSphere technology ecosystem. The position requires 5+ years of virtualization experience and offers significant growth opportunities. You'll be part of a global team providing 24x7 support for VMware's Aria suite of products, working closely with engineering teams to resolve technical escalations. The role combines technical expertise with customer service, offering professional development through ongoing training and mentorship. Based in Bangalore, this position follows a Fri-Tues schedule with potential US hours coverage. The company culture emphasizes trust, continuous learning, and collaborative problem-solving. You'll work under experienced leadership committed to career development and success. This role is perfect for those passionate about technology, customer support, and professional growth in enterprise virtualization.

Last updated 20 hours ago

Responsibilities For Technical Support Engineer - VCF

  • Troubleshoot, research, and resolve issues using labs, log bundles, knowledge bases, and collaboration tools
  • Partner with engineering, field teams, and technical experts to resolve issues
  • Contribute to creating and updating knowledge articles for global circulation
  • Engage with customers to provide world-class support
  • Work on Fri-Tues schedule with possible US hours shifts

Requirements For Technical Support Engineer - VCF

  • 5+ years of industry experience in Virtualization domain
  • Strong customer service skills
  • Experience with VMware vSphere technology
  • Ability to work in different time zones
  • Strong communication skills
  • Problem-solving abilities

Benefits For Technical Support Engineer - VCF

  • Equal Opportunity Employer
  • Flexible Work Schedule
  • Professional Development

Interested in this job?

Jobs Related To VMware by Broadcom Technical Support Engineer - VCF

Senior Software Engineer

Senior Software Engineer position at VMware by Broadcom focusing on Kubernetes development for cloud infrastructure, offering competitive salary and benefits.

Senior Software Engineer

Senior Software Engineer position at VMware by Broadcom focusing on Kubernetes and cloud infrastructure development with competitive compensation and comprehensive benefits.

Critical Infrastructure Fire Protection Engineer (Field Engineering)

Senior Fire Protection Engineer role at AWS, supporting data center infrastructure with 5+ years experience required, based in Herndon, VA.

Mechanical Field Engineer

Senior Mechanical Field Engineer position at AWS Infrastructure Services, supporting data center operations with 6+ years experience required.

Senior Technical Support Engineer - Azure Local (Stack HCI)

Senior Technical Support Engineer role at Microsoft focusing on Azure Stack HCI, offering hybrid work and comprehensive benefits package.