VCF Support Account Manager (VCF SAM)

VMware by Broadcom is seeking a VCF Support Account Manager (VCF SAM) to join their team. This role is a Level 3 Technical Support Engineer position in the VCF Division, responsible for resolving customer technical issues. The ideal candidate will have 5+ years of industry experience in the Virtualization domain and be passionate about learning new technology and solving complex problems for customers.

Key responsibilities include:

• Learning VMware by Broadcom vSphere technology to help customers troubleshoot and overcome challenges in complex environments
• Engaging with VMware by Broadcom engineering teams to bring value to customers and resolve escalated issues
• Troubleshooting, researching, and resolving issues using labs, log bundles, knowledge base, and peer-to-peer collaboration
• Updating and creating knowledge articles for global circulation
• Strengthening technical skills in Cloud Management platforms such as Aria Suite and vCloud Director
• Working with clustering technologies and administering multiple database types

The role offers opportunities for continuous learning and development, with regular training and the chance to share knowledge with newer team members as you progress. You'll be part of a supportive team environment with a leadership committed to your success and career development.

This position is based out of VMware by Broadcom's Bangalore office and requires working Friday to Tuesday with flexibility to work in any shift (including PST). The team is part of a 24x7 support structure, demonstrating work flexibility to meet customer contractual requirements.

VMware by Broadcom is an Equal Opportunity Employer and is committed to providing a work environment free of discrimination and harassment. They encourage applicants of all ages and will provide reasonable accommodation to employees with protected disabilities consistent with local law.

Join VMware by Broadcom for an exciting opportunity to grow your career in a dynamic and supportive environment while working with cutting-edge technology!