Fullstack Engineer

At VoiceOps (YC W17), we're revolutionizing the $500bn+ call center industry by giving managers AI-powered tools to level up their sales reps. We're growing fast - we just raised a $9M series A.

Our core technical challenge is how to take billions of audio recordings of messy, unstructured human conversations and make sense out of that data in a way that is: a) accurate b) cost efficient, and c) highly scalable.

We are currently a 5-person team that includes engineering, data science, design, and sales. We start the week with a product planning meeting where everyone gets together with our cofounder Nate to set the product plan. We optimize for tight execution on a limited set of priorities, which creates a collaborative environment and mutual accountability.

Why join us:

• Impact: The team is small, you'll help set the template for engineering quality and process. You'll also be encouraged to contribute to product decisions and help shape the direction of the company.
• Stellar Team and Culture: We have very high standards for our engineering team, so you'll get to work with some of the smartest people you've ever worked with.
• Growth: We've just raised our Series A and are looking for more smart people to continue growing quickly. You'll be one of the first few employees and have opportunities to be a leader on a growing team.

Projects you could work on:

1. Build a model to predict where a sales behavior should have happened
2. Train custom language models using our massive set of pristine transcripts
3. Run A|B tests to improve workflow efficiency for 1,400 transcribers
4. Migrate our codebase over to TypeScript
5. Build out our microservices

We're dominantly a Rails and React shop, but we use Go for our heavier routes. We're technology agnostic, so if you think there are better options, we're open to hearing your case.