IT Support Engineer

Vortexa uses satellite data and AI to create real-time transparency in global oil and fuel flows for the energy industry.
$50,000 - $70,000
DevOps
Mid-Level Software Engineer
Hybrid
101 - 500 Employees
3+ years of experience
AI · Enterprise SaaS · Energy

Description For IT Support Engineer

Vortexa is an innovative tech scale-up that's revolutionizing the energy industry through advanced satellite data analysis and artificial intelligence. They're seeking their first IT Support Engineer to join their IT Team in a hybrid role based in London. The position offers a unique opportunity to work with a global team in a company that's bringing unprecedented transparency to energy markets.

The role combines hands-on technical support with operational responsibilities, requiring someone who can handle both day-to-day IT support and contribute to larger organizational initiatives. The ideal candidate will be self-motivated and capable of providing first-line support while managing various aspects of IT infrastructure, including device management, software systems, and vendor relationships.

This position offers significant growth potential as the company's first IT Support Engineer, with responsibilities spanning from user support to project delivery. The company culture emphasizes ownership (with equity options for all staff), collaboration, and continuous learning. Benefits include flexible working arrangements, private health insurance, and a strong focus on work-life balance through various wellness initiatives.

The role would be perfect for an IT professional who thrives in a fast-paced, scale-up environment and wants to be part of a company using cutting-edge technology to make a real impact in the energy sector. The position offers the opportunity to work with modern technologies and systems while building and maintaining the IT infrastructure of a growing global organization.

Last updated 8 minutes ago

Responsibilities For IT Support Engineer

  • Provide 1st line support for a global team
  • Lead IT onboarding of new joiners
  • Work with IT Manager and senior management on projects and upgrades
  • Maintain and update software and hardware asset registers
  • Manage 3rd party suppliers and vendors

Requirements For IT Support Engineer

  • Delivery orientated and self-motivated, with strong analytical and problem-solving skills
  • Extensive knowledge in supporting device/endpoints (MacOS & Windows)
  • Experience with helpdesk software such as Jira Service Management
  • Comfortable supporting Google Workspace & Office365
  • Ability to handle onboarding and offboarding responsibilities
  • Experience in maintaining software and hardware asset registers
  • Hardware diagnosis skills and vendor management experience
  • Experience in monitoring and reporting on progress
  • Experience with Microsoft Intune (preferred)
  • Experience with AV setups (Microsoft Teams & Logitech Rally) (preferred)
  • Experience working with large software engineering teams (preferred)

Benefits For IT Support Engineer

Equity
Medical Insurance
  • Equity options for all staff
  • Flexible working policy with remote & home working options
  • Private Health Insurance via Vitality
  • Global Volunteering Policy
  • Regular staff events

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