Staff, Software Engineer (Global Process)

Walmart Global Tech is seeking a Staff Service Management Process Owner for their Sunnyvale office. This strategic role focuses on overseeing service delivery processes and ensuring their efficiency and effectiveness. The position requires deep expertise in ITIL frameworks and service management, with responsibilities including process optimization, compliance monitoring, and continuous improvement initiatives. The role sits within the Global Tech Service Management Team, which focuses on operational excellence through standardization and automation.

The ideal candidate will bring 8-10 years of ITSM experience, strong technical acumen, and proven leadership in process ownership. They will be responsible for managing ServiceNow implementations, driving process improvements, and ensuring compliance with industry standards. The position offers a competitive salary range of $143,000-$286,000, plus additional compensation through bonuses and stock options.

Walmart Global Tech offers a unique opportunity to make an impact at scale, working on systems that affect millions of customers. The team operates in a hybrid work environment, combining in-office collaboration with flexible remote work. The position comes with comprehensive benefits including healthcare, 401(k) matching, stock purchase plans, and educational assistance. This role represents an opportunity to shape the future of retail technology while working for the world's leading retailer.