Designer eyewear company pioneering accessible vision care and social impact through their Buy a Pair, Give a Pair program.

Warby Parker, a pioneering eyewear company founded in 2010, is seeking an IT Help Desk Support Engineer to join their Technology Services team. This role is crucial in supporting the company's technological infrastructure across two offices, two optical labs, and over 250 retail stores.

The position offers an exciting opportunity to work with a company that's revolutionizing the eyewear industry while maintaining a strong social mission through their Buy a Pair, Give a Pair program. As an IT Help Desk Support Engineer, you'll be at the forefront of ensuring smooth technological operations across the entire organization.

Your responsibilities will span from handling day-to-day technical support requests to participating in strategic projects that improve the company's IT infrastructure. You'll manage everything from user onboarding and hardware deployment to troubleshooting network issues and providing A/V support for events. The role requires a combination of technical expertise and excellent communication skills, as you'll be supporting users through various channels including phone, chat, and ticket systems.

The ideal candidate should have at least one year of Help Desk experience, preferably in a large enterprise environment. You should be comfortable working with multiple operating systems (iOS, macOS, Chrome OS, and Windows) and have a solid understanding of network protocols. The role also offers growth opportunities, with additional value placed on experience with tools like Jamf Pro, Google Workspace, Active Directory, and Okta.

Warby Parker offers a comprehensive benefits package including health, vision, and dental insurance, retirement savings with company match, parental leave, and education reimbursement. The company culture emphasizes both technical excellence and a positive, collaborative attitude – they're looking for someone who takes their work seriously but maintains a good sense of humor.

This position is perfect for a technically savvy professional who enjoys problem-solving, values social impact, and wants to be part of a growing company that's transforming the eyewear industry while maintaining a strong commitment to social responsibility.

IT Help Desk Support Engineer role at Warby Parker, supporting technology needs across retail stores, labs, and offices.

IT Help Desk Support Engineer

Designer eyewear company pioneering accessible vision care while maintaining social impact through their Buy a Pair, Give a Pair program.

Warby Parker, a pioneering eyewear company revolutionizing the vision care industry, is seeking a Senior Analytics Engineer to join their Data team. This role presents an exciting opportunity to work at the intersection of retail, technology, and social innovation.

The position offers a competitive salary range of $131,250 - $150,000 USD and requires a minimum of 3 years of experience in data engineering or analytics. As a Senior Analytics Engineer, you'll be instrumental in powering data-driven decision-making across the organization's digital business operations.

Your primary responsibilities will include creating and maintaining scalable data models using Looker and BigQuery, conducting comprehensive reporting and analysis, and constructing end-to-end ELT pipelines. You'll work closely with the Ecommerce team to define KPIs and support feature engineering for data science workflows, while also collaborating with cross-functional stakeholders to determine business metrics and reporting requirements.

The ideal candidate should be proficient in Python or R, have strong experience with SQL and LookML, and possess expertise in forecasting, statistics, and machine learning. Your ability to translate complex data sets into clear, actionable insights will be crucial in shaping the company's long-term business strategy.

Warby Parker offers an attractive benefits package including comprehensive health coverage, flexible vacation policy, retirement savings with company match, parental leave, and even free eyewear. The company's mission-driven approach is exemplified through their Buy a Pair, Give a Pair program, demonstrating their commitment to social impact.

Working at Warby Parker means joining a company that's reimagining how a business can scale while maintaining social responsibility. Since their launch in 2010, they've been dedicated to providing exceptional vision care at accessible prices while maintaining designer quality. Their innovative approach extends from their online presence to physical stores and even home services.

This role offers the opportunity to make a significant impact at a company that values creativity, empathy, and innovation. If you're passionate about data analytics and want to contribute to a mission-focused organization that's transforming the eyewear industry while maintaining social responsibility, this position could be your perfect next career move.

Senior Analytics Engineer role at Warby Parker focusing on data-driven decision-making and analytics for digital business operations.

Senior Analytics Engineer

Warby Parker is a business that scales, is profitable, and does good in the world, offering designer-quality glasses, contacts, eye exams, and vision tests.

At Warby Parker, we're seeking a motivated IT Support Engineer to join our 70+ person Technology team. You'll be part of the Technology Services team, focusing on solving issues, identifying root causes, and implementing self-solve solutions. This role involves supporting our Help Desk for two offices, two optical labs, and 250+ retail stores.

As an IT Support Engineer, you'll manage our extensive SaaS catalog, improve automated user lifecycle management, engineer long-term solutions to reduce incoming tickets, enhance tooling for better user experience, and maintain high SLA resolution times. You'll also work on improving our security posture, handle internet outages at retail locations, and troubleshoot complex networking anomalies.

The ideal candidate has 2+ years of experience in a similar role, is proficient in Windows and Google Workspace management, as well as macOS and ChromeOS environments. You should be able to diagnose and troubleshoot basic technical and networking issues, have knowledge of computer systems and mobile devices, and be comfortable with Bash, Python, JavaScript, and database languages.

This is an exciting opportunity to work at the intersection of medical devices, e-commerce, retail, and fashion, making a positive impact while growing professionally in a dynamic environment.

IT Support Engineer at Warby Parker: Manage SaaS, improve user lifecycle, and engineer solutions for a growing eyewear company.

Warby Parker Engineering Jobs

Designer eyewear company pioneering accessible vision care and social impact through their Buy a Pair, Give a Pair program.