IT Help Desk Support Engineer

Designer eyewear company pioneering accessible vision care and social impact through their Buy a Pair, Give a Pair program.
Backend
Entry-Level Software Engineer
In-Person
501 - 1,000 Employees
1+ year of experience
Consumer · Healthcare

Description For IT Help Desk Support Engineer

Warby Parker, a pioneering eyewear company founded in 2010, is seeking an IT Help Desk Support Engineer to join their Technology Services team. This role is crucial in supporting the company's technological infrastructure across two offices, two optical labs, and over 250 retail stores.

The position offers an exciting opportunity to work with a company that's revolutionizing the eyewear industry while maintaining a strong social mission through their Buy a Pair, Give a Pair program. As an IT Help Desk Support Engineer, you'll be at the forefront of ensuring smooth technological operations across the entire organization.

Your responsibilities will span from handling day-to-day technical support requests to participating in strategic projects that improve the company's IT infrastructure. You'll manage everything from user onboarding and hardware deployment to troubleshooting network issues and providing A/V support for events. The role requires a combination of technical expertise and excellent communication skills, as you'll be supporting users through various channels including phone, chat, and ticket systems.

The ideal candidate should have at least one year of Help Desk experience, preferably in a large enterprise environment. You should be comfortable working with multiple operating systems (iOS, macOS, Chrome OS, and Windows) and have a solid understanding of network protocols. The role also offers growth opportunities, with additional value placed on experience with tools like Jamf Pro, Google Workspace, Active Directory, and Okta.

Warby Parker offers a comprehensive benefits package including health, vision, and dental insurance, retirement savings with company match, parental leave, and education reimbursement. The company culture emphasizes both technical excellence and a positive, collaborative attitude – they're looking for someone who takes their work seriously but maintains a good sense of humor.

This position is perfect for a technically savvy professional who enjoys problem-solving, values social impact, and wants to be part of a growing company that's transforming the eyewear industry while maintaining a strong commitment to social responsibility.

Last updated 5 minutes ago

Responsibilities For IT Help Desk Support Engineer

  • Answer, resolve, or escalate technology requests from optical labs, retail locations, and corporate offices
  • Handle onboarding new hires with technology and accounts, hardware purchasing, and asset recycling
  • Provide on-site A/V support for events
  • Troubleshoot and resolve internet outages at retail locations
  • Reduce ticket volume through project collaboration and documentation
  • Participate in seven-day on-call rotation for after-hours support

Requirements For IT Help Desk Support Engineer

Linux
  • 1+ year of Help Desk support experience in large enterprise environment
  • Experience with user access management processes
  • Ability to support iOS, macOS, Chrome OS, and Windows devices
  • Knowledge of basic network protocols and troubleshooting
  • Excellent communication skills for remote assistance
  • Experience with A/V fundamentals
  • Problem-solving and multitasking abilities
  • Not listed on the Office of Inspector General's List of Excluded Individuals/Entities

Benefits For IT Help Desk Support Engineer

Medical Insurance
Vision Insurance
Dental Insurance
401k
Parental Leave
Education Budget
  • Health, vision, and dental insurance
  • Life and AD&D Insurance
  • Flexible vacation policy
  • Paid Holidays
  • Retirement savings plan with company match
  • Parental leave
  • Short-term disability
  • Employee Assistance Program (EAP)
  • Bereavement Support
  • Education Reimbursement
  • Free eyewear

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