IT Help Desk Support Engineer

Warby Parker, a pioneering eyewear company founded in 2010, is seeking an IT Help Desk Support Engineer to join their Technology Services team. This role is crucial in supporting the company's technological infrastructure across two offices, two optical labs, and over 250 retail stores.

The position offers an exciting opportunity to work with a company that's revolutionizing the eyewear industry while maintaining a strong social mission through their Buy a Pair, Give a Pair program. As an IT Help Desk Support Engineer, you'll be at the forefront of ensuring smooth technological operations across the entire organization.

Your responsibilities will span from handling day-to-day technical support requests to participating in strategic projects that improve the company's IT infrastructure. You'll manage everything from user onboarding and hardware deployment to troubleshooting network issues and providing A/V support for events. The role requires a combination of technical expertise and excellent communication skills, as you'll be supporting users through various channels including phone, chat, and ticket systems.

The ideal candidate should have at least one year of Help Desk experience, preferably in a large enterprise environment. You should be comfortable working with multiple operating systems (iOS, macOS, Chrome OS, and Windows) and have a solid understanding of network protocols. The role also offers growth opportunities, with additional value placed on experience with tools like Jamf Pro, Google Workspace, Active Directory, and Okta.

Warby Parker offers a comprehensive benefits package including health, vision, and dental insurance, retirement savings with company match, parental leave, and education reimbursement. The company culture emphasizes both technical excellence and a positive, collaborative attitude – they're looking for someone who takes their work seriously but maintains a good sense of humor.

This position is perfect for a technically savvy professional who enjoys problem-solving, values social impact, and wants to be part of a growing company that's transforming the eyewear industry while maintaining a strong commitment to social responsibility.