IT Support Engineer

At Warby Parker, we're seeking a motivated IT Support Engineer to join our 70+ person Technology team. You'll be part of the Technology Services team, focusing on solving issues, identifying root causes, and implementing self-solve solutions. This role involves supporting our Help Desk for two offices, two optical labs, and 250+ retail stores.

As an IT Support Engineer, you'll manage our extensive SaaS catalog, improve automated user lifecycle management, engineer long-term solutions to reduce incoming tickets, enhance tooling for better user experience, and maintain high SLA resolution times. You'll also work on improving our security posture, handle internet outages at retail locations, and troubleshoot complex networking anomalies.

The ideal candidate has 2+ years of experience in a similar role, is proficient in Windows and Google Workspace management, as well as macOS and ChromeOS environments. You should be able to diagnose and troubleshoot basic technical and networking issues, have knowledge of computer systems and mobile devices, and be comfortable with Bash, Python, JavaScript, and database languages.

This is an exciting opportunity to work at the intersection of medical devices, e-commerce, retail, and fashion, making a positive impact while growing professionally in a dynamic environment.