Find Weedmaps Mid-Level Software Engineer software engineering jobs

WM Technology, Inc. is a leading technology and software infrastructure provider to the cannabis industry, comprising a B2C platform, Weedmaps, and B2B software, WM Business.

The Support Engineer provides enterprise-level assistance to our internal stakeholders and teams. They will diagnose, troubleshoot, triage, and/or fix software problems, collaborating with stakeholders from diverse departments. 

On top of technical investigative work, they'll also help our internal stakeholders to better understand our APIs and how to use them, creating and updating knowledge-based articles along the way. 

A top-class Support Engineer provides valuable support to the organization, being the first line of defense for incidents, bugs, and issues coming from our software, while continually improving their troubleshooting and coding skills.

**The impact you'll make:**
- Owning the bugs and defects queue, providing the assistance needed to move those tickets toward completion promptly.
- Building and maintaining an evergreen knowledge base space.
- Providing Technical Support to our CS agents.
- Researching, diagnosing, troubleshooting, and identifying solutions to software issues.
- Working on minor bug fixes.
- Properly escalate unresolved issues to the appropriate internal teams.
- Ensuring all issues are properly documented and categorized.
- Prioritizing and managing several open issues at one time.
- Intaking and categorizing user feedback to provide valuable insights to Product and Design, enabling them to set a better direction for our products and features.

**What you've accomplished:**
- 2 years of relevant industry experience.
- Time-management skills and the ability to establish reasonable and attainable deadlines for resolution.
- Ability to prioritize and manage several bugs and issues simultaneously.
- Strong interpersonal, written, and verbal communication skills.
- Problem-solving and critical thinking skills.
- Basic knowledge of one or more programming languages.
- Relevant experience in customer-focused positions involving technical knowledge of a company's products and services.
- Novice programming experience, preferably in languages including Ruby, HTML5, and JavaScript.
- QA or Testing background.
- Understanding of REST APIs.
- Knowledge of databases and SQL.
- Familiarity with JIRA and Salesforce.
- Ability to learn new software and technologies quickly.
- Ability to follow instructions and work in a team environment.
- Detail-oriented.

**Why Work at Weedmaps?**
- You get to work at the leading technology company in the cannabis industry
- You get to play a meaningful role in helping to advance cannabis causes, including helping improve the lives of patients who rely on the benefits of cannabis
- You get an opportunity to shape the future of the cannabis industry
- You get to work on challenging issues in a collaborative environment that encourages you to do your best
- You get to work in a casual and fun environment; no fancy clothes required, but you are free to dress to the nines!
- Generous PTO and company holidays
- Numerous opportunities and tools to learn and grow your professional skills
- Endless opportunities to network and connect with other Weedmappers through speaker series, Employee Resource Groups, happy hours, team celebrations, game nights, and much more!

Support Engineer at Weedmaps providing enterprise-level assistance, troubleshooting software issues, and managing internal support processes.

Support Engineer (Hybrid)

WM Technology, Inc.'s mission is to power a transparent and inclusive global cannabis economy. They provide technology and software infrastructure to the cannabis industry, comprising a B2C platform, Weedmaps, and B2B software, WM Business.

The Support Engineer provides enterprise-level assistance to internal stakeholders and teams at Weedmaps. They diagnose, troubleshoot, triage, and fix software problems, collaborating with diverse departments. Key responsibilities include:

- Owning the bugs and defects queue, providing assistance to move tickets toward completion
- Building and maintaining an evergreen knowledge base
- Providing Technical Support to CS agents
- Researching, diagnosing, and troubleshooting software issues
- Working on minor bug fixes
- Escalating unresolved issues to appropriate internal teams
- Documenting and categorizing all issues
- Prioritizing and managing multiple open issues simultaneously
- Intaking and categorizing user feedback for Product and Design teams

The ideal candidate should have:
- 2 years of relevant industry experience
- Strong time-management and prioritization skills
- Excellent interpersonal, written, and verbal communication skills
- Problem-solving and critical thinking abilities
- Basic knowledge of programming languages (Ruby, HTML5, JavaScript preferred)
- QA or Testing background
- Understanding of REST APIs and databases/SQL
- Familiarity with JIRA and Salesforce

Weedmaps offers a comprehensive benefits package, including fully paid health insurance, 401(k) with employer match, generous PTO, and various supplemental benefits. The company culture emphasizes work-life balance, professional growth, and making a positive impact in the cannabis industry.

This hybrid role requires 2-3 days onsite per week in Austin, TX, with the option for remote work on other days. The base pay range for this position is $27-$31 per hour.

Support Engineer role at Weedmaps, providing technical assistance and troubleshooting for internal teams in the cannabis technology industry.

The Support Engineer provides enterprise-level assistance to our internal stakeholders and teams. They will diagnose, troubleshoot, triage, and/or fix software problems, collaborating with stakeholders from diverse departments. 

Key responsibilities include:
- Owning the bugs and defects queue, providing assistance to move tickets toward completion promptly
- Building and maintaining an evergreen knowledge base space
- Providing Technical Support to CS agents
- Researching, diagnosing, troubleshooting, and identifying solutions to software issues
- Working on minor bug fixes
- Properly escalating unresolved issues to appropriate internal teams
- Ensuring all issues are properly documented and categorized
- Prioritizing and managing several open issues at one time
- Intaking and categorizing user feedback to provide insights to Product and Design

Requirements:
- 2 years of relevant industry experience
- Time-management skills and ability to establish reasonable deadlines
- Ability to prioritize and manage several bugs and issues simultaneously
- Strong interpersonal, written, and verbal communication skills
- Problem-solving and critical thinking skills
- Basic knowledge of one or more programming languages
- Novice programming experience, preferably in Ruby, HTML5, and JavaScript
- QA or Testing background
- Understanding of REST APIs
- Knowledge of databases and SQL
- Familiarity with JIRA and Salesforce
- Ability to learn new software and technologies quickly
- Detail-oriented

Benefits include comprehensive health coverage, 401(k) with employer match, generous PTO, and various supplemental benefits. The company culture emphasizes work in the cannabis industry, casual environment, and opportunities for professional growth.

Weedmaps is an equal opportunity employer committed to diversity and inclusion.

Support Engineer at Weedmaps providing enterprise-level assistance, troubleshooting software issues, and managing the bugs and defects queue.

The Support Engineer provides enterprise-level assistance to internal stakeholders and teams at Weedmaps. They diagnose, troubleshoot, triage, and fix software problems, collaborating with diverse departments. Key responsibilities include:

- Owning the bugs and defects queue, providing assistance to move tickets toward completion
- Building and maintaining an evergreen knowledge base
- Providing Technical Support to CS agents
- Researching, diagnosing, and troubleshooting software issues
- Working on minor bug fixes
- Escalating unresolved issues to appropriate internal teams
- Documenting and categorizing all issues
- Prioritizing and managing multiple open issues simultaneously
- Intaking and categorizing user feedback for Product and Design teams

The ideal candidate should have:
- 2 years of relevant industry experience
- Strong time-management and prioritization skills
- Excellent interpersonal, written, and verbal communication skills
- Problem-solving and critical thinking abilities
- Basic knowledge of programming languages (Ruby, HTML5, JavaScript preferred)
- QA or Testing background
- Understanding of REST APIs and databases/SQL
- Familiarity with JIRA and Salesforce

Weedmaps offers a comprehensive benefits package, including fully paid health insurance, 401(k) with employer match, generous PTO, and various supplemental benefits. The company culture promotes a casual and fun environment while working on challenging issues in the cannabis industry.

This hybrid position requires 2 to 3 days onsite per week in Austin, TX.

Support Engineer role at Weedmaps, providing technical assistance and troubleshooting for internal teams in the cannabis industry software company.

Weedmaps Mid-Level Software Engineer Software Engineering Jobs

Find Weedmaps Mid-Level Software Engineer software engineering jobs