Support Engineer (Hybrid)

The Support Engineer provides enterprise-level assistance to internal stakeholders and teams at Weedmaps. They diagnose, troubleshoot, triage, and fix software problems, collaborating with diverse departments. Key responsibilities include:

• Owning the bugs and defects queue, providing assistance to move tickets toward completion
• Building and maintaining an evergreen knowledge base
• Providing Technical Support to CS agents
• Researching, diagnosing, and troubleshooting software issues
• Working on minor bug fixes
• Escalating unresolved issues to appropriate internal teams
• Documenting and categorizing all issues
• Prioritizing and managing multiple open issues simultaneously
• Intaking and categorizing user feedback for Product and Design teams

The ideal candidate should have:

• 2 years of relevant industry experience
• Strong time-management and prioritization skills
• Excellent interpersonal, written, and verbal communication skills
• Problem-solving and critical thinking abilities
• Basic knowledge of programming languages (Ruby, HTML5, JavaScript preferred)
• QA or Testing background
• Understanding of REST APIs and databases/SQL
• Familiarity with JIRA and Salesforce

Weedmaps offers a comprehensive benefits package, including fully paid health insurance, 401(k) with employer match, generous PTO, and various supplemental benefits. The company culture emphasizes work-life balance, professional growth, and making a positive impact in the cannabis industry.

This hybrid role requires 2-3 days onsite per week in Austin, TX, with the option for remote work on other days. The base pay range for this position is $27-$31 per hour.