AI developer platform company building tools for ML practitioners, serving over 1,000 customers including OpenAI, NVIDIA, Microsoft, and Toyota.

Weights & Biases, a Series C company with $250M in funding, is seeking an AI Customer Support Engineer to join their growing team. This role combines technical expertise with customer service excellence, supporting users of their AI developer platform. The position offers a unique opportunity to work with cutting-edge ML tools while serving as the face of the company in the APAC region.

The ideal candidate will have strong programming skills, particularly in Python, and experience with machine learning frameworks. You'll be responsible for providing timely support through various channels, troubleshooting technical issues, and maintaining high service standards. This role is perfect for someone who wants to blend technical skills with customer interaction.

The company serves over 1,000 customers, including industry leaders like OpenAI, NVIDIA, Microsoft, and Toyota. They offer a comprehensive benefits package and embrace a remote-first culture. This position provides an excellent opportunity to work with the latest AI technologies while developing both technical and customer service skills.

As part of the support team, you'll play a crucial role in shaping the product roadmap through user feedback and collaboration with engineering teams. The role offers significant growth potential in the rapidly expanding field of AI development tools.

AI Customer Support Engineer position at Weights & Biases, combining Python expertise with ML knowledge to provide technical support for AI developer platform users.

AI Customer Support Engineer, Tier I - India

Weights & Biases, a Series C company with $250M in funding, is seeking an AI Customer Support Engineer for their EMEA operations. This role combines technical expertise with customer service, supporting users of their AI developer platform. The position requires strong programming skills, particularly in Python, and knowledge of ML frameworks. You'll be the first line of support in EMEA, handling technical questions, bug reports, and feature requests while maintaining quick response times and SLAs. The role offers an opportunity to work with cutting-edge AI technology while supporting major clients like OpenAI and NVIDIA. The company provides comprehensive benefits, including flexible time off, health coverage, and competitive compensation. This position is ideal for technically-skilled individuals who want to combine programming knowledge with customer-facing responsibilities in a fast-growing AI company.

AI Customer Support Engineer position at Weights & Biases, combining technical expertise with customer service to support EMEA users of their AI developer platform.

AI Customer Support Engineer, Tier I - EMEA

AI developer platform company building tools for ML practitioners to create better models and generative AI applications.

Weights & Biases, a Series C company with $250M in funding, is seeking an AI Solutions Engineer for their Post Sales team. This role combines machine learning expertise with customer success, working with leading ML/GenAI teams across multiple industries. You'll help implement ML pipelines, ensure smooth customer onboarding, and influence product development through customer feedback.

The position offers an opportunity to work with sophisticated ML teams solving complex problems in computer vision, robotics, NLP, and LLMs. As a Solutions Engineer, you'll be the primary technical knowledge source for customers, collaborating with Sales, Support, Product, and Engineering teams to drive customer success post-sales.

The ideal candidate should have 3-5 years of experience, strong Python skills, and knowledge of deep learning frameworks. Experience with cloud platforms, Linux/Unix, and excellent communication skills are essential. Additional valuable skills include experience with GenAI, LLMs, and MLOps tools.

Weights & Biases serves over 1,000 customers, including industry leaders like OpenAI, NVIDIA, Microsoft, and Toyota. They offer competitive compensation ($110,000-$142,000), comprehensive benefits, and a remote-first culture with San Francisco office flexibility. This role is perfect for ML practitioners who want to impact the AI development landscape while working with cutting-edge technologies.

AI Solutions Engineer role at Weights & Biases, focusing on post-sales customer success and ML implementation support for leading AI companies.

AI Solutions Engineer, Post Sales - US

Weights & Biases, a Series C company with $250M in funding, is seeking a Software Engineer for their Weave team. Weave is a lightweight toolkit for tracking and evaluating GenAI applications, used by leading organizations like OpenAI, NVIDIA, and Microsoft. This role offers an opportunity to work on cutting-edge AI developer tools, focusing on Agents and Retrieval Augmented Generation (RAG) systems.

The position involves building core functionality for Weave, working directly with early users, and continuously improving the product. You'll be implementing open-source client APIs, creating integrations with popular LLM tools, and scaling backend performance for production use cases. The ideal candidate should have strong Python/TypeScript skills and experience with GenAI applications.

Working at Weights & Biases means joining a team that serves top-tier machine learning teams at companies like OpenAI, Toyota Research Institute, and Samsung. You'll gain first-hand experience working with leading researchers and directly shape product direction. The company offers competitive compensation ($177,000-$245,000), comprehensive benefits, and a flexible work environment.

The role requires 4+ years of software engineering experience, a CS degree, and the ability to thrive in a startup environment. You'll be part of a growing team developing tools for the most consequential emerging market today, with the opportunity to make a significant impact on the AI development landscape.

Senior Software Engineer position at Weights & Biases, building Weave toolkit for GenAI applications, offering $177k-$245k and hybrid work in San Francisco.

Software Engineer, Weave

Weights & Biases, a Series C company with $250M in funding, is seeking a Senior AI Solutions Engineer for their Pre-Sales team. This role is crucial in helping sophisticated ML teams solve complex problems in computer vision, robotics, and NLP. The position involves working with prospective customers to evaluate W&B's tools and ensure technical success.

The ideal candidate will serve as a bridge between technical teams and customers, implementing ML pipelines and showcasing W&B's capabilities. You'll work with industry leaders like OpenAI, NVIDIA, and Microsoft, making this perfect for someone with ML expertise who enjoys customer interaction.

Key responsibilities include providing technical expertise during pre-sales evaluations, conducting product demos, and collaborating with various internal teams. The role requires strong Python skills, experience with major ML frameworks, and cloud platform knowledge. Additional valuable skills include experience with GenAI, LLMs, and MLOps tools.

The company offers competitive compensation ($139,000-$186,000 plus commission) and comprehensive benefits including flexible time off, full healthcare coverage, and remote work options. W&B's inclusive culture values diverse perspectives and continuous learning, making it an ideal environment for collaborative professionals who want to shape the future of AI development tools.

Senior AI Solutions Engineer position at Weights & Biases, focusing on pre-sales technical consulting for ML tools and solutions, offering competitive pay and remote work.

Senior AI Solutions Engineer, Pre-Sales - US

AI developer platform company building tools for ML practitioners to create better models, serving over 1,000 customers including OpenAI, NVIDIA, Microsoft, and Toyota.

Weights & Biases is a Series C company with $250M in funding, focused on building the best tools for AI developers. The company serves over 1,000 customers including major players like OpenAI, NVIDIA, Microsoft, and Toyota. As a Software Engineer on the Models team, you'll work on features that enhance and centralize machine learning development workflows. The role involves working with thousands of ML Engineers who use the product daily to monitor and understand their ML training runs. You'll be at the forefront of AI/ML development, collaborating directly with customers and engineering teams to build products that accelerate machine learning model development. The position offers unique opportunities to work with leading researchers, shape product direction, and be part of a company that's making a significant impact in the AI tools space. The team culture emphasizes learning, collaboration, and inclusive environment, with a strong focus on customer success and product excellence.

Software Engineer position at Weights & Biases, focusing on building ML development tools and working with cutting-edge AI technologies in a remote environment.

Software Engineer, Models - US

Weights & Biases builds the best tools for AI developers, offering a comprehensive AI developer platform for organizations focused on building deep learning models and generative AI applications.

Weights & Biases is seeking a Senior Software Engineer for their Models team. This role involves leading new product initiatives to help ML engineers collaborate and share information. You'll work on complex technical challenges, improve developer productivity, and focus on enhancing the user experience based on customer feedback. 

The ideal candidate has multiple years of full-stack engineering experience, with proficiency in modern web technologies like React and TypeScript. Strong software engineering fundamentals and knowledge of at least one modern programming language (Java, Go, Python, C++, etc.) are required. Experience with time series data and data visualizations is a plus.

Key responsibilities include:
- Leading new product initiatives for ML engineer collaboration
- Collaborating on complex technical and performance challenges
- Improving team productivity
- Focusing on user needs and incorporating customer feedback

Weights & Biases is a Series C company with $250M in funding and over 200 employees. They serve over 1,000 customers, including major players like OpenAI, NVIDIA, Microsoft, and Toyota. The company offers a competitive salary range of $177,000 - $245,000 per year, depending on geographic location, along with equity and comprehensive benefits.

Join a team where you'll never stop learning, work with leading researchers in the field, and directly shape product direction. Weights & Biases values diversity and encourages applications from candidates with varied experiences and backgrounds.

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Senior Software Engineer position at Weights & Biases, working on the Models team to build tools for AI developers and enhance ML workflows.

Weights & Biases Engineering Jobs

AI developer platform company building tools for ML practitioners, serving over 1,000 customers including OpenAI, NVIDIA, Microsoft, and Toyota.