Find Weights & Biases Mid-Level Software Engineer software engineering jobs

AI developer platform company building tools for ML practitioners, serving over 1,000 customers including OpenAI, NVIDIA, Microsoft, and Toyota.

Weights & Biases, a Series C company with $250M in funding, is revolutionizing the AI development landscape with their comprehensive AI developer platform. As a Tier 2 Support Engineer in Tokyo, you'll be at the forefront of supporting over 1,000 customers, including industry giants like OpenAI, NVIDIA, Microsoft, and Toyota. This role combines technical expertise in machine learning with customer-facing support, requiring proficiency in multiple programming languages and ML frameworks. You'll work closely with various teams to enhance the customer experience and shape support processes in the APAC region. The position offers a blend of technical problem-solving, documentation, and customer interaction, with significant growth opportunities as the team scales. The ideal candidate should have strong technical foundations in ML/AI, excellent communication skills in both Japanese and English, and experience with modern development tools and cloud platforms. The company offers competitive compensation and comprehensive benefits, fostering an inclusive, learning-oriented environment that values diverse perspectives.

Tier 2 AI Support Engineer role at Weights & Biases in Tokyo, combining ML expertise with customer support for leading AI companies.

AI Customer Support Engineer, Tier II

Weights & Biases, a Series C company with $250M in funding, is seeking an AI Customer Support Engineer to join their growing team. This role combines technical expertise with customer service excellence, supporting users of their AI developer platform. The position offers a unique opportunity to work with cutting-edge ML tools while serving as the face of the company in the APAC region.

The ideal candidate will have strong programming skills, particularly in Python, and experience with machine learning frameworks. You'll be responsible for providing timely support through various channels, troubleshooting technical issues, and maintaining high service standards. This role is perfect for someone who wants to blend technical skills with customer interaction.

The company serves over 1,000 customers, including industry leaders like OpenAI, NVIDIA, Microsoft, and Toyota. They offer a comprehensive benefits package and embrace a remote-first culture. This position provides an excellent opportunity to work with the latest AI technologies while developing both technical and customer service skills.

As part of the support team, you'll play a crucial role in shaping the product roadmap through user feedback and collaboration with engineering teams. The role offers significant growth potential in the rapidly expanding field of AI development tools.

AI Customer Support Engineer position at Weights & Biases, combining Python expertise with ML knowledge to provide technical support for AI developer platform users.

AI Customer Support Engineer, Tier I - India

AI developer platform company building tools for ML practitioners to create better models and generative AI applications.

Weights & Biases, a Series C company with $250M in funding, is seeking an AI Solutions Engineer for their Post Sales team. This role combines machine learning expertise with customer success, working with leading ML/GenAI teams across multiple industries. You'll help implement ML pipelines, ensure smooth customer onboarding, and influence product development through customer feedback.

The position offers an opportunity to work with sophisticated ML teams solving complex problems in computer vision, robotics, NLP, and LLMs. As a Solutions Engineer, you'll be the primary technical knowledge source for customers, collaborating with Sales, Support, Product, and Engineering teams to drive customer success post-sales.

The ideal candidate should have 3-5 years of experience, strong Python skills, and knowledge of deep learning frameworks. Experience with cloud platforms, Linux/Unix, and excellent communication skills are essential. Additional valuable skills include experience with GenAI, LLMs, and MLOps tools.

Weights & Biases serves over 1,000 customers, including industry leaders like OpenAI, NVIDIA, Microsoft, and Toyota. They offer competitive compensation ($110,000-$142,000), comprehensive benefits, and a remote-first culture with San Francisco office flexibility. This role is perfect for ML practitioners who want to impact the AI development landscape while working with cutting-edge technologies.

AI Solutions Engineer role at Weights & Biases, focusing on post-sales customer success and ML implementation support for leading AI companies.

Weights & Biases Mid-Level Software Engineer Software Engineering Jobs

Find Weights & Biases Mid-Level Software Engineer software engineering jobs