Developer Success Engineering Manager

Developer platform that helps make apps enterprise-ready by providing tools for Single Sign-On, Directory Sync, Multi-Factor Auth, and Audit Logs.
Backend
Staff Software Engineer
Remote
101 - 500 Employees
2+ years of experience
Enterprise SaaS

Description For Developer Success Engineering Manager

WorkOS is an innovative developer platform focused on making applications enterprise-ready through essential features like Single Sign-On, Directory Sync, Multi-Factor Auth, and Audit Logs. As a well-funded company with an $80M Series B investment, WorkOS serves hundreds of rapidly growing SaaS companies including notable names like Webflow, Vercel, Loom, Plaid, and Drata.

The Developer Success Engineering (DSE) Manager role is a crucial position that sits at the intersection of technical leadership and customer success. You'll be leading a team that's fundamental to the customer journey - from initial demonstrations through integration and ongoing support. This position requires a unique blend of technical expertise, leadership capabilities, and customer-facing skills.

As the DSE Manager, you'll be responsible for building and nurturing a high-performing team while ensuring exceptional developer experiences during WorkOS integrations. The role demands someone who can balance technical understanding with people management, as you'll be recruiting, coaching, and supporting DSE team members while also maintaining the technical acumen to guide integration decisions.

The ideal candidate brings 2-3 years of leadership experience in technical support or solutions engineering, combined with strong communication skills and a deep understanding of team dynamics. You'll work in a fully-distributed environment across North American time zones, leading initiatives to improve processes, foster collaboration, and drive customer success.

This role offers comprehensive benefits including competitive compensation, substantial equity grants, full healthcare coverage, 401k matching, wellness allowances, and flexible remote work arrangements. Join WorkOS to shape the future of enterprise-ready applications while leading a crucial team in the company's growth journey.

Last updated 12 minutes ago

Responsibilities For Developer Success Engineering Manager

  • Deliver a comprehensive customer experience for developers integrating WorkOS
  • Recruit, coach, and support DSE who are focused on delivering a great customer experience
  • Inspire, motivate and enable individual development of the team
  • Help define vision and manage day-to-day operations
  • Build processes to enable team members to work collaboratively, effectively, and efficiently
  • Provide a healthy work environment that is supportive and challenging
  • Work cross-functionally to deliver exceptional customer experience

Requirements For Developer Success Engineering Manager

  • 2-3 years experience in a leadership position in technical support, solutions, or sales engineering
  • Excited to help DSEs develop new skills and advance in their careers
  • Understand what makes teams successful and what role a manager can play in that process
  • Exceptional verbal and written communication skills
  • Lead by example, by setting the right context, and by helping teammates do their best work
  • Know when to let a team work through problems and when to jump in to help
  • Technical enough to ask engineers good questions about design and integration decisions
  • Quick learner and relentlessly inquisitive

Benefits For Developer Success Engineering Manager

Medical Insurance
Dental Insurance
Vision Insurance
401k
Parental Leave
Equity
  • Competitive pay
  • Substantial equity grants
  • Healthcare insurance (Medical, Dental and Vision) for you and your family
  • 401k matching
  • Wellness and fitness monthly allowances
  • PTO + paid holidays + unlimited sick leave
  • Autonomy and flexibility with remote work

Interested in this job?

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