Lab Engineer
Description For Lab Engineer
Worksighted, a Michigan-based Managed Service Provider (MSP), is seeking a Lab Engineer to join their growing team. This role combines technical expertise with customer service excellence, focusing on user account management and device deployment. The position offers a blend of remote and in-office work, making it ideal for IT professionals who value flexibility.
The role requires hands-on experience with various technologies including Azure, Active Directory, and Microsoft 365, along with expertise in both PC and mobile device troubleshooting. You'll be responsible for managing user accounts, deploying client devices, and ensuring smooth technical operations for clients.
Worksighted stands out for its strong company culture and comprehensive benefits package. They offer competitive compensation including quarterly bonuses, extensive health benefits, and unique perks like birthday PTO and wellness stipends. The company emphasizes professional growth through thorough onboarding and continuous performance management.
This position is perfect for someone with 1-2 years of IT experience who enjoys problem-solving and direct client interaction. You'll work in a collaborative environment that values both technical skills and interpersonal abilities. The company's commitment to work-life balance, combined with their focus on employee development and engagement, makes this an excellent opportunity for IT professionals looking to grow their careers in a supportive, dynamic environment.
Responsibilities For Lab Engineer
- Setting up new user accounts, computers & mobile devices
- Analyzing and repairing hardware and software malfunctions
- Interfacing with third parties for manufacturer and vendor support
- Managing equipment shipping and delivery
- Communicating with clients and team members
- Maintaining physical presence in Worksighted offices
- Creating and updating client environment documentation
- Meeting device deployment and CSAT rating standards
- Maintaining accurate service tickets and timesheets
Requirements For Lab Engineer
- High School Diploma or GED equivalent
- 1-2 years of experience in Information Technology
- Basic knowledge of user account creation and management
- Knowledge of computer hardware, mobile devices, software, and operating systems
- Ability to work with others and communicate effectively
- Customer-first orientation
- Ability to make decisions quickly in a fast-paced environment
Benefits For Lab Engineer
- Medical, dental, and vision insurance
- Company matches to 401(k) and HSA accounts
- Company-paid short-term disability and life insurance
- Paid time off for vacations, sick time, and personal days
- Birthday paid day off
- Monthly wellness stipend
- Free healthy snacks
- Employee Assistance Program
- Monthly cell phone stipend
- Quarterly bonus program
