Support Engineer

Wrisk is reinventing insurance for today's digital consumer and helping an outdated industry become relevant again in the process. We are seeking a diligent and proactive Support Engineer to join our growing team. Your primary responsibility will be to provide first-level support through our Service Desk ticketing system. You will triage incoming requests, ensuring they are properly categorised and prioritised, and either resolve issues directly or escalate them to the appropriate teams.

Key Responsibilities:

• Service Desk Management: Monitor and manage the Service Desk ticketing system
• First-Level Support: Provide initial support to resolve technical issues
• Request Triage: Assess the urgency and impact of each request
• Customer Communication: Maintain clear and professional communication with users
• Documentation: Document solutions and workarounds for common issues
• Collaboration: Work closely with senior engineers, developers, and other cross-functional teams
• Continuous Improvement: Identify recurring issues and suggest improvements

Requirements:

• Minimum of 4 years of experience in a technical support role
• Strong understanding of Service Desk operations and ticketing systems
• Technical proficiency in troubleshooting software and database issues
• Excellent communication skills
• Experience working in a fast-paced environment
• Strong customer service orientation
• Ability to work independently and collaboratively

Skills Required:

• SQL: Strong knowledge for querying databases
• Service Desk Tools: Experience with ticketing systems
• Database Management: Familiarity with database management systems
• Scripting & Automation: Basic scripting skills (e.g., Python, Bash)
• Remote Support Tools: Proficient in using remote support tools
• Technical Documentation: Skilled in creating clear and concise technical documentation
• Kotlin: Experienced in Kotlin or other JVM based language

Join Wrisk and be part of reinventing the insurance industry for the digital age!