Technical Duty Officer (Lead/Senior Site Reliability Engineer)

Xero, a platform revolutionizing small business accounting and bookkeeping, is seeking a Technical Duty Officer to join their Site Reliability Engineering (SRE) team. This role combines technical leadership with incident management expertise, focusing on maintaining and improving system reliability across Xero's platform.

As part of the SRE organization's Incident and Problem Management team, you'll be responsible for building and maintaining robust processes around incident management. The position requires a seasoned SRE professional who can lead technical responses to high-severity cloud issues while driving best practices across the organization.

The ideal candidate will bring 5+ years of SRE experience, strong AWS knowledge, and excellent communication skills. You'll lead critical outage responses, implement scalable processes, and foster a culture of continuous learning and technical excellence. The role offers competitive compensation ($120,000-$175,000) and comprehensive benefits including generous paid leave, healthcare, 401k matching, and 26 weeks of parental leave.

This is an excellent opportunity for an experienced SRE leader who wants to make a significant impact on a platform that serves millions of small businesses worldwide. You'll work in a human-first culture that values diversity, respect, and inclusion, with the flexibility of hybrid work arrangements and numerous opportunities for professional growth.