Sales and Solutions Engineer

XperiencOps, Inc. is a company that provides solutions for IT operations, device lifecycle management, and employee onboarding and offboarding processes.
San Mateo, CA, USANew York, NY, USA
In-Person
5+ years of experience
Enterprise SaaS

Description For Sales and Solutions Engineer

XperiencOps, Inc. is seeking a Sales and Solutions Engineer to join their team, reporting to the VP of Business Development. This role combines technical expertise with customer-facing skills, ideal for engaging with customers in both pre-sales and post-sales phases. The position involves working closely with the sales team to understand customer requirements, demonstrate product capabilities, and ensure successful implementation of solutions.

Key responsibilities include:

  1. Developing custom solutions and preparing technical proposals
  2. Conducting product demonstrations
  3. Providing pre-sales and post-sales support
  4. Assisting with customer onboarding and implementation
  5. Delivering customer training on product features and best practices
  6. Serving as a bridge between customers and product development teams
  7. Maintaining deep product knowledge and industry awareness

Requirements:

  • Bachelor's degree in engineering, Computer Science, IT, or related field
  • 5+ years of experience in technical roles like Solutions Engineering or Sales Engineering
  • Strong technical problem-solving and troubleshooting skills
  • Understanding of IT operations, device lifecycle management, and employee onboarding/offboarding processes
  • Knowledge of automations for improving operational efficiency
  • Ability to communicate complex technical concepts effectively
  • Proven customer relationship management skills
  • Collaborative mindset for cross-team work
  • Willingness to travel up to 25% for customer engagements

This role offers an opportunity to work with cutting-edge technology solutions, interact with diverse customers, and contribute to the growth of XperiencOps in the competitive SaaS and technology sectors.

Last updated 4 months ago

Responsibilities For Sales and Solutions Engineer

  • Develop and propose custom solutions
  • Conduct product demonstrations
  • Provide pre-sales support
  • Assist with post-sales engagement and implementation
  • Provide customer training on product features and best practices
  • Relay customer feedback to product development teams
  • Maintain deep understanding of product features and industry trends

Requirements For Sales and Solutions Engineer

  • Bachelor's degree in engineering, Computer Science, Information Technology, or related field
  • Minimum of 5 years of experience in technical roles such as Solutions Engineering, Sales Engineering, or Customer Success Engineering
  • Proficiency in technical problem-solving and troubleshooting
  • Comprehensive understanding of IT operations, device lifecycle management, and employee onboarding/offboarding processes
  • Knowledge of automations for improving operational efficiency
  • Ability to convey complex technical concepts to technical and non-technical audiences
  • Proven track record in customer relationship management
  • Capability to work collaboratively across teams
  • Willingness to travel up to 25% for customer engagements

Benefits For Sales and Solutions Engineer

Vision Insurance
Dental Insurance
Medical Insurance
  • Flexible PTO
  • Comprehensive Vision/Dental/Healthcare

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