Sales and Solutions Engineer

XperiencOps, Inc. is seeking a Sales and Solutions Engineer to join their team, reporting to the VP of Business Development. This role combines technical expertise with customer-facing skills, ideal for engaging with customers in both pre-sales and post-sales phases. The position involves working closely with the sales team to understand customer requirements, demonstrate product capabilities, and ensure successful implementation of solutions.

Key responsibilities include:

1. Developing custom solutions and preparing technical proposals
2. Conducting product demonstrations
3. Providing pre-sales and post-sales support
4. Assisting with customer onboarding and implementation
5. Delivering customer training on product features and best practices
6. Serving as a bridge between customers and product development teams
7. Maintaining deep product knowledge and industry awareness

Requirements:

• Bachelor's degree in engineering, Computer Science, IT, or related field
• 5+ years of experience in technical roles like Solutions Engineering or Sales Engineering
• Strong technical problem-solving and troubleshooting skills
• Understanding of IT operations, device lifecycle management, and employee onboarding/offboarding processes
• Knowledge of automations for improving operational efficiency
• Ability to communicate complex technical concepts effectively
• Proven customer relationship management skills
• Collaborative mindset for cross-team work
• Willingness to travel up to 25% for customer engagements

This role offers an opportunity to work with cutting-edge technology solutions, interact with diverse customers, and contribute to the growth of XperiencOps in the competitive SaaS and technology sectors.