Technical Content Engineer
Description For Technical Content Engineer
As a Technical Content Engineer at XperiencOps Inc, you will play a crucial role in developing and maintaining customer portals built on Docusaurus. Your responsibilities include crafting user-centric documentation, supporting internal and external knowledge bases, and enhancing customer engagement strategies. You'll develop high-quality technical documentation, tutorials, and user guides, ensuring content is clear and user-friendly for both technical and non-technical audiences. You'll collaborate with product and engineering teams to translate product features into comprehensive documentation. On the front-end development side, you'll work with Docusaurus and React to create responsive and user-friendly web interfaces. You'll engage with customers to gather feedback, continuously refine documentation processes, and support the creation of multimedia content. This role offers the opportunity to significantly impact customer interactions and satisfaction, requiring a blend of technical writing skills, front-end development expertise, and a strong focus on user experience.
Responsibilities For Technical Content Engineer
- Develop, write, and maintain high-quality technical documentation, tutorials, and user guides
- Ensure all content is clear, concise, and user-friendly, catering to both technical and non-technical audiences
- Collaborate with product and engineering teams to understand product features and translate them into comprehensive documentation
- Develop and maintain customer documentation portals using Docusaurus and React
- Implement responsive and user-friendly web interfaces to enhance the customer experience
- Ensure the technical accuracy and consistency of our documentation space
- Engage with customers to gather feedback and insights to improve documentation and portals
- Continuously evaluate and refine documentation processes to ensure efficiency and effectiveness
- Support the creation of multimedia content, such as videos and interactive guides, to complement written documentation
- Maintain and update internal knowledge bases to ensure employees have access to accurate and up-to-date information
- Support external knowledge bases to provide customers with self-service resources that enhance their product experience
Requirements For Technical Content Engineer
- 5–7 years of professional experience as a support engineer, technical writer, or similar role
- Proficiency in front-end development, specifically with React
- Experience with Docusaurus or similar documentation frameworks
- Strong understanding of web development principles and best practices
- Excellent writing and editing skills, with a focus on creating clear, concise, and engaging technical documentation
- Ability to translate complex technical concepts into easily understandable content
- Bachelor's degree in Computer Science, Technical Writing, Communications, or a related field
- Proven experience in a similar role, preferably in a technology or software company
- Strong attention to detail and a passion for creating high-quality user experiences
- Excellent communication and collaboration skills
- Ability to work East Coast hours 100% onsite at our Pleasanton, CA or NYC offices
Benefits For Technical Content Engineer
- 401K Plan
- Flexible Time Off
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