Technical Content Engineer

As a Technical Content Engineer at XperiencOps Inc, you will play a crucial role in developing and maintaining customer portals built on Docusaurus. Your responsibilities include crafting user-centric documentation, supporting internal and external knowledge bases, and enhancing customer engagement strategies. You'll develop high-quality technical documentation, tutorials, and user guides, ensuring content is clear and user-friendly for both technical and non-technical audiences. You'll collaborate with product and engineering teams to translate product features into comprehensive documentation. On the front-end development side, you'll work with Docusaurus and React to create responsive and user-friendly web interfaces. You'll engage with customers to gather feedback, continuously refine documentation processes, and support the creation of multimedia content. This role offers the opportunity to significantly impact customer interactions and satisfaction, requiring a blend of technical writing skills, front-end development expertise, and a strong focus on user experience.