Technical Support Engineer

Yapily, a pioneering force in open banking technology, is seeking a Technical Support Engineer to join their dynamic team. This role represents an exciting opportunity to be part of a company that's revolutionizing financial services through innovative API solutions.

The position involves working with Yapily's extensive network of bank connections across Europe, supporting clients with their API-driven payment and data products. As a Technical Support Engineer, you'll be at the forefront of customer interaction, providing crucial technical guidance and ensuring smooth implementation of Yapily's solutions.

The role demands a unique blend of technical expertise and customer service skills. You'll be responsible for managing multiple support tickets, leading communication during major incidents, and serving as a bridge between customers and internal teams. The position operates on a specific shift schedule (15:00 - 00:00 Monday to Friday), catering to Yapily's diverse customer base.

What makes this role particularly attractive is the comprehensive benefits package, including flexible hybrid working arrangements, private medical insurance, and significant professional development opportunities. The company culture emphasizes work-life balance, offering unique perks like nomad working options and a dog-friendly office environment.

Yapily's mission to democratize financial services through open banking means you'll be working on technology that has real-world impact. The role offers excellent growth potential in the rapidly evolving FinTech sector, with opportunities to become a recognized expert in Yapily's product offering.

The ideal candidate will combine problem-solving abilities with strong communication skills, bringing a methodical approach to technical challenges while maintaining empathy in customer interactions. Experience with RESTful APIs and a background in FinTech or SAAS B2B environments would be particularly valuable.

This position offers competitive compensation (€2,400 - €2,900 monthly) and a chance to shape the future of financial services. If you're passionate about technology, customer success, and want to be part of a company that's making financial services better and fairer for everyone, this role at Yapily could be your next career move.