Data Support Engineer
Description For Data Support Engineer
YouTube is seeking a Data Support Engineer to join their Business Technology team, focusing on developing and maintaining solutions that streamline data access, enhance data hygiene, and improve telemetry for YouTube's support teams. This role is crucial in building tools and creating solutions that directly impact the efficiency of support operations. The ideal candidate will have strong experience in data engineering, customer support, and technical troubleshooting.
The position offers an opportunity to work at the intersection of data engineering and customer support, where you'll be responsible for translating complex support requirements into technical solutions. You'll be part of YouTube/Video Global Solutions, which plays a vital role in connecting Google's video products with sales operations, ultimately helping keep YouTube free and accessible worldwide.
Key aspects of the role include collaborating with data engineering teams, developing integration solutions, and providing technical guidance to other engineers. The role requires a blend of technical expertise in data technologies, programming languages, and system design, along with strong problem-solving and communication skills.
This is an excellent opportunity for someone passionate about data engineering and customer support, offering the chance to make a significant impact on YouTube's support operations while working with cutting-edge technologies in a global tech environment. The position comes with the backing of Google's inclusive culture and commitment to diversity, ensuring a supportive and dynamic work environment.
Responsibilities For Data Support Engineer
- Collaborate with data engineering teams to design, develop, and deploy data integration that empower support teams to address user needs
- Translate support requirements into technical specifications for data-driven tools, and dashboards ensuring alignment with business needs
- Identify opportunities to leverage data to improve support workflows, optimize response times, and enhance the overall user experience
- Provide technical guidance support to other engineers on data integration to power anchor systems, and reports related to support operations
- Analyze, review, and modify programs to increase operating efficiency or meet new requirements as well as execute testing, debugging, maintenance or program updates
Requirements For Data Support Engineer
- Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience
- 4 years of experience reading code in a general purpose coding language (e.g., Java, C, C++, Python, Shell, Go or JavaScript, etc.) or in system design
- 4 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues
- 4 years of experience with 2 or more of the following: Web Tech, Data/Big Data, Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP
- Experience with big data technologies (e.g., Hadoop, Spark)
- Experience with unit testing, agile project development, and bug and change management systems
- Experience with cloud-based data platforms and workflow orchestration tools
- Experience with data governance and data quality best practices
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