Engineering Manager, Creator Support, YouTube

YouTube is seeking an Engineering Manager to lead their Creator Support Product team, focusing on building systems that support creators through data-driven solutions and advanced technologies. This role combines technical leadership with people management, requiring 8 years of software development experience and 3 years of technical leadership experience.

The position involves managing a team that develops cutting-edge support systems, including Generative AI-powered virtual help assistants. You'll work at the intersection of machine learning, customer support, and product development, collaborating with various teams across YouTube to enhance creator support systems.

As an Engineering Manager, you'll be responsible for hiring and developing a diverse team, working with machine learning operations and Gemini to develop LLM-based Support Assistant models, and integrating various functionalities to improve creator experience. The role requires expertise in programming languages like Python, Java, or JavaScript, and a strong background in technical leadership.

YouTube offers a unique opportunity to work on large-scale projects that impact millions of creators worldwide. The company culture emphasizes innovation, creativity, and inclusive collaboration. You'll be part of a team that moves at the speed of culture, working to empower creators and build community through storytelling.

The ideal candidate will have experience with Machine Learning and Generative AI, proven success in managing software engineering teams, and familiarity with the support domain. This role offers the chance to shape the future of creator support at one of the world's largest content platforms, combining technical expertise with strategic leadership to drive meaningful improvements in creator experience.