Technical Product Manager, Support Systems, YouTube

YouTube is a global video-sharing platform that enables everyone to share their stories and connect through content.
$171,000 - $257,000
Machine Learning
Staff Software Engineer
In-Person
5,000+ Employees
7+ years of experience
AI

Description For Technical Product Manager, Support Systems, YouTube

At YouTube, we're seeking a Technical Product Manager to revolutionize our Support Systems. This role combines technical expertise with product leadership to transform how viewers and creators interact with YouTube's support ecosystem. You'll lead a team of Product Leads, focusing on implementing AI/ML solutions across the support lifecycle - from proactive issue prevention to automated resolutions. The position requires deep technical knowledge, with 7 years of solution engineering experience and proven coding abilities in languages like Python and Java. You'll work at YouTube's mission to give everyone a voice, partnering with engineering teams to develop innovative support solutions. The role offers competitive compensation ($171,000-$257,000) plus benefits, and requires expertise in AI/ML technologies, product roadmap management, and technical solution design. You'll be instrumental in shaping YouTube's user-centric evolution while working at the intersection of cutting-edge technology and creativity. The position demands strong leadership skills, as you'll manage teams and collaborate with executive stakeholders to drive strategic initiatives that enhance the YouTube experience for millions of users.

Last updated 18 days ago

Responsibilities For Technical Product Manager, Support Systems, YouTube

  • Structure and lead the design and development of products, identifying and advocating opportunities to incorporate AI/ML
  • Develop and own the customer support product goals and translate it into a prioritized product backlog
  • Partner with Engineering teams in the creation of detailed systems design
  • Communicate with executive business partners and influence executive Business Technology leadership
  • Execute releases successfully by working with stakeholders

Requirements For Technical Product Manager, Support Systems, YouTube

Python
Java
  • Bachelor's degree or equivalent practical experience
  • 7 years of experience in solution engineering or architecture
  • 5 years of experience managing internal or external partners or customers
  • 3 years of experience writing code in Python, Java
  • 2 years of experience in people management in product management or technical solutions delivery
  • Experience working with AI/ML teams or products
  • Experience managing product roadmaps

Benefits For Technical Product Manager, Support Systems, YouTube

Medical Insurance
Vision Insurance
Dental Insurance
Equity
401k
  • Medical Insurance
  • Vision Insurance
  • Dental Insurance
  • Equity
  • 401k

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