Technical Product Manager, Support Systems, YouTube

YouTube is seeking a Technical Product Manager for their Support Systems team to revolutionize how viewers and creators access support. This role combines technical leadership with product innovation, focusing on transforming the YouTube Support ecosystem through AI/ML integration. You'll lead a team of Product Leads to enhance user experience across all support touchpoints, from proactive issue prevention to automated resolutions.

The position requires deep technical expertise in solution delivery, data architecture, and AI/ML implementation, combined with strong product management skills. You'll be responsible for developing long-term roadmaps, partnering with engineering teams, and driving strategic decisions through data-driven insights. The role offers an opportunity to impact millions of users' support experience while working with cutting-edge technology.

Working at YouTube means joining a dynamic environment where technology meets creativity. The company offers competitive compensation ($171,000-$257,000 + bonus + equity + benefits) and the chance to work on products that shape how people share and consume content globally. You'll collaborate with diverse teams, influence executive stakeholders, and drive innovation in user support through AI/ML integration.

The ideal candidate brings 9 years of technical solution delivery experience, strong people management skills, and a proven track record in product management. You'll need to balance technical depth with strategic thinking, ensuring seamless integration of stakeholder needs while driving innovation that delivers significant business value. This role offers the unique opportunity to be at the forefront of applying AI/ML technologies to transform user support systems at one of the world's largest content platforms.