Technical Product Manager, Support Systems, YouTube
Description For Technical Product Manager, Support Systems, YouTube
YouTube is seeking a Technical Product Manager for their Support Systems team to revolutionize how viewers and creators access support. This role combines technical leadership with product innovation, focusing on transforming the YouTube Support ecosystem through AI/ML integration. You'll lead a team of Product Leads to enhance user experience across all support touchpoints, from proactive issue prevention to automated resolutions.
The position requires deep technical expertise in solution delivery, data architecture, and AI/ML implementation, combined with strong product management skills. You'll be responsible for developing long-term roadmaps, partnering with engineering teams, and driving strategic decisions through data-driven insights. The role offers an opportunity to impact millions of users' support experience while working with cutting-edge technology.
Working at YouTube means being part of a culture that values creativity, innovation, and community. The company offers competitive compensation including base salary, bonus, equity, and comprehensive benefits. You'll join a team that moves at the speed of culture, working at the intersection of technology and creativity.
The ideal candidate brings 9+ years of technical solution delivery experience, strong people management skills, and a proven track record in AI/ML product development. You'll need to balance technical depth with strategic thinking, as you'll be responsible for both technical architecture decisions and product strategy that shapes YouTube's support systems future.
This role offers the unique opportunity to work on complex technical challenges while directly impacting how millions of users interact with YouTube's support systems. You'll be at the forefront of implementing AI/ML solutions in customer support, making support more efficient, personalized, and effective for YouTube's global user base.
Responsibilities For Technical Product Manager, Support Systems, YouTube
- Structure and lead the design and development of products, identifying and advocate opportunities to incorporate AI/ML into product development
- Develop and own the customer support product goals and translate it into a prioritized product backlog
- Partner with Engineering teams in the creation of detailed systems design, ongoing delivery
- Communicate with executive business partners and influence executive Business Technology leadership
- Execute releases successfully by working with stakeholders
Requirements For Technical Product Manager, Support Systems, YouTube
- Bachelor's degree or equivalent practical experience
- 9 years of experience of technical solution delivery including data warehousing technical architectures, infrastructure components, ETL/ELT and reporting/analytic tools, web application development, or AI/ML development
- 9 years of experience in solution engineering or architecture and 5 years of experience managing internal or external partners or customers
- 2 years of people management experience
- Experience working with Artificial Intelligence/Machine Learning (AI/ML) teams or products
- Experience managing product roadmaps, such as prioritization frameworks, jobs frameworks, empathy maps, product canvas, etc.
Benefits For Technical Product Manager, Support Systems, YouTube
- Medical Insurance
- Vision Insurance
- Dental Insurance
- Equity
Jobs Related To YouTube Technical Product Manager, Support Systems, YouTube
