Technical Product Manager, Support Systems, YouTube

At YouTube, we're seeking a Technical Product Manager to revolutionize our Support Systems. This role combines technical expertise with product leadership to transform how viewers and creators interact with YouTube's support ecosystem. You'll lead a team of Product Leads, focusing on implementing AI/ML solutions across the support lifecycle - from proactive issue prevention to automated resolutions. The position requires deep technical knowledge, with 7 years of solution engineering experience and proven coding abilities in languages like Python and Java. You'll work at YouTube's mission to give everyone a voice, operating at the intersection of cutting-edge technology and creativity. The role offers competitive compensation ($171,000-$257,000 + benefits) and the opportunity to impact millions of users' support experience. You'll partner with engineering teams, manage product roadmaps, and drive AI/ML integration while ensuring all solutions align with YouTube's user-centric vision. This role is perfect for someone who combines technical depth with product thinking and can lead teams to deliver innovative support solutions at scale.