Technical Product Manager, Support Systems, YouTube
Description For Technical Product Manager, Support Systems, YouTube
YouTube is seeking a Technical Product Manager for their Support Systems team to revolutionize how viewers and creators access support. This role combines technical leadership with product innovation, focusing on transforming the YouTube Support ecosystem through AI/ML integration. You'll lead a team of Product Leads, developing strategies to enhance user experience and support efficiency.
The position requires deep technical expertise in solution delivery, data architecture, and AI/ML, combined with strong product management skills. You'll be responsible for developing product roadmaps, partnering with engineering teams, and driving AI-powered innovations in support systems. The role offers an opportunity to impact millions of users' support experience while working with cutting-edge technology.
YouTube's culture emphasizes creativity, innovation, and community-building. The company offers competitive compensation including base salary, bonus, equity, and comprehensive benefits. The role provides exposure to executive leadership and the chance to influence YouTube's user-centric evolution.
This is an ideal opportunity for experienced technical product leaders who are passionate about improving user experiences through technology. You'll work at the intersection of AI/ML, product management, and support systems, making a significant impact on how YouTube serves its global community of creators and viewers.
Responsibilities For Technical Product Manager, Support Systems, YouTube
- Structure and lead the design and development of products, identifying and advocate opportunities to incorporate AI/ML into product development
- Develop and own the customer support product goals and translate it into a prioritized product backlog
- Partner with Engineering teams in the creation of detailed systems design, ongoing delivery
- Communicate with executive business partners and influence executive Business Technology leadership
- Execute releases successfully by working with stakeholders
Requirements For Technical Product Manager, Support Systems, YouTube
- Bachelor's degree or equivalent practical experience
- 9 years of experience of technical solution delivery including data warehousing technical architectures, infrastructure components, ETL/ELT and reporting/analytic tools, web application development, or AI/ML development
- 9 years of experience in solution engineering or architecture and 5 years of experience managing internal or external partners or customers
- 2 years of people management experience
- Experience working with Artificial Intelligence/Machine Learning (AI/ML) teams or products
- Experience managing product roadmaps, such as prioritization frameworks, jobs frameworks, empathy maps, product canvas, etc.
Benefits For Technical Product Manager, Support Systems, YouTube
- Medical Insurance
- Equity
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