Technical Product Manager, Support Systems, YouTube

At YouTube, we're seeking a Technical Product Manager to revolutionize our Support Systems. This role focuses on transforming how viewers and creators interact with YouTube's support ecosystem. You'll lead a team of Product Leads to enhance user experience across all support touchpoints, leveraging AI and ML technologies for proactive issue prevention and automated resolutions. The position requires deep technical expertise in data architecture, AI/ML implementation, and system integration, combined with strong product management skills. You'll work at YouTube's mission-driven environment where technology meets creativity, helping to build platforms that enable everyone to share their stories and connect with others. The role offers competitive compensation including base salary, bonus, equity, and comprehensive benefits, reflecting YouTube's commitment to attracting top talent. You'll collaborate with engineering teams, influence executive stakeholders, and drive innovation in customer support through AI-powered solutions. The ideal candidate brings extensive experience in technical solution delivery, people management, and a proven track record of managing complex product roadmaps.