Technology Support Engineer

Zafin, founded in 2002, is a leading provider of SaaS product and pricing platforms for top banks globally. Our platform empowers business users to collaboratively design and manage pricing, products, and packages, while enabling technologists to streamline core banking systems.

As a Technology Support Engineer within the Technology Group, you'll join a highly competent global team supporting a cutting-edge mixed cloud and on-premises environment. Your role will involve maintaining cloud applications, platforms, and on-premises infrastructure, as well as identifying and resolving issues to deliver an excellent end-user experience.

Key responsibilities include:

• Implementing, administering, and supporting cloud applications and platforms (Microsoft 365, Azure, Intune, etc.)
• Providing Help Desk support and managing incidents and service requests
• Adhering to Change Management processes
• Participating in Agile project environments
• Conducting end-user training and preparing documentation

To succeed in this role, you'll need:

• A degree in Computer Science, Engineering, or equivalent
• 2-4 years of IT administration experience
• Willingness to work PST (Pacific Time) hours
• Strong knowledge of cloud concepts, especially Microsoft Azure
• Experience with Microsoft 365 suite and infrastructure components
• Excellent troubleshooting and communication skills

Zafin offers competitive salaries, annual bonus potential, generous paid time off, wellness benefits, and robust opportunities for professional growth. We value diversity, teamwork, and high-quality work, making it an excellent place to build your career in technology.

Join Zafin and be part of a company that's revolutionizing banking technology while fostering a supportive and inclusive work environment.