Solutions Engineer - Support

Zeotap, a Berlin-founded company since 2014, has evolved from providing high-quality data to marketers to becoming a leading Customer Data Platform (CDP) provider. As a Solutions Engineer - Support, you'll be integral to our customer-facing team, providing technical assistance and driving success for enterprise clients using our SaaS platform. The role combines technical expertise with customer service, requiring proficiency in cloud technologies, APIs, and enterprise applications.

You'll work at the intersection of technology and customer success, handling complex technical issues, ensuring seamless integrations, and providing expert support for our SaaS solutions. The position involves close collaboration with Engineering, Product, Sales, and Customer Success teams to deliver exceptional customer experiences. Your responsibilities will range from troubleshooting complex technical issues to maintaining documentation and managing escalations.

The ideal candidate brings 2+ years of technical support experience, strong knowledge of cloud platforms (particularly GCP), and expertise in SQL and API integrations. You'll need excellent communication skills to explain complex technical concepts to various stakeholders and the ability to manage multiple priorities effectively. The role offers exposure to cutting-edge cloud technologies while working with innovative brands like Virgin Media O2, Amazon, and Audi.

This opportunity is perfect for someone passionate about technology and customer satisfaction, who thrives in a fast-paced environment and enjoys solving complex technical challenges. You'll be part of a company that values privacy-first solutions and is leading the European CDP market, making a significant impact on how enterprises harness their customer data potential.