Platform Support Engineer

ZeroFox, a leading cybersecurity company, is seeking a Platform Support Engineer to join their team in a remote capacity. This role sits at the intersection of technical expertise and customer service, focusing on building and deploying platform configurations while working closely with Threat Analysts, Account Management, and Technology teams.

The position offers an exciting opportunity to work with ZeroFox's unified cybersecurity platform, which combines advanced AI analytics, digital risk and privacy protection, and full-spectrum threat intelligence. As a Platform Support Engineer, you'll be responsible for bridging the gap between customer business requirements and technical solutions, managing multiple customer initiatives, and ensuring optimal platform configuration and support.

The ideal candidate will bring 3-5 years of experience in platform support or technical support, particularly in SaaS environments. You'll need to demonstrate excellent communication skills, strong technical aptitude, and the ability to manage multiple customer initiatives simultaneously. The role requires both technical expertise and customer-facing skills, making it perfect for those who enjoy both technical problem-solving and client interaction.

Working at ZeroFox means joining a mission-driven organization focused on making the internet safer for all. The company offers a competitive compensation package ranging from $70,000 to $90,000 annually, comprehensive health benefits, and a 401(k) plan. The company culture emphasizes community, innovation, and professional growth, with opportunities to work with cutting-edge technology in the cybersecurity space.

This remote position offers the flexibility of working from anywhere in the United States while being part of a dynamic, growing company that's expanding its investments in AI and establishing centers of excellence worldwide. If you're passionate about cybersecurity, customer success, and working in a collaborative environment that values diverse perspectives, this role presents an excellent opportunity to advance your career while making a meaningful impact in the cybersecurity industry.